VoIP Engineer

GTS is hiring a VoIP Engineer for one of our clients that is responsible for the design, implementation, administration, and support of the voice and unified communications (UC) environment. Works closely with Infrastructure, Cybersecurity, and End-User support teams to maintain system availability, resolve complex issues, and support enterprise-wide communications initiatives., * Maintain and support Cisco Webex Cloud Calling services, including user provisioning, licensing, features, and integrations.

• Maintain and support SIP trunking services, ensuring reliability, redundancy, and service continuity.
• Manage, configure, and optimize voice gateways, dial plans, call routing, and number normalization.
• Design, configure, and support unified communications, audio/video conferencing solutions, and PSTN connectivity.
• Implement security best practices for voice and UC systems, including encryption, authentication, and access controls.
• Monitor call quality and system performance to ensure optimal user experience.
• Integrate voice and UC systems with enterprise LAN/WAN/WLAN, QoS, and security architectures.
• Troubleshoot complex VoIP issues involving SIP signaling, RTP media, codecs, QoS, NAT, and firewall traversal.
• Coordinate with vendors and service providers to resolve carrier and cloud service issues.
• Participate in system upgrades, migrations, and lifecycle refresh initiatives.
• Ensure compliance with applicable policies, standards, and regulatory requirements (e.g., E911).
• Continuously improve operations by conducting systems analysis and recommending changes.
• Supports integrated ITIL processes with Incident, Change, and Problem management. Develops plans to resolve problems and prevent them from recurring; maintain service levels in accordance with SLAs. Ensures all system changes are well communicated, coordinated, and documented.
• Maintain up-to-date documentation, including diagrams on all VoIP and UC systems, services, and connectivity.
• Practices asset management and maintains updated component inventories, related documentation, and technical specifications.
• Maintain knowledge of VoIP and UC system technologies, methodologies, and standards. Acquire and effectively apply new technical skills as driven by business need and/or technology advancements.
• Demonstrates a strong customer service orientation and a desire to help others.
• Establishes and maintains a high level of customer trust and confidence in the team’s knowledge of and concern for educational and business needs
• Conduct R&D, stay current with emerging trends in technology and education, and keep abreast of innovative practices.
• Attain and keep current, relevant technology certifications
• Perform special projects, after-hours support and upgrades, and other duties as assigned.

GTS Technology Solutions, Inc. is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status in accordance with applicable federal, state, and local laws.

As part of our hiring process, we conduct background checks on all final candidates. These checks are conducted in compliance with the guidelines set forth by the U.S. Equal Employment Opportunity Commission (EEOC). We ensure that the information obtained from background checks is used fairly and does not unlawfully discriminate against any individual.

Education/Certification:

• Bachelor’s degree in a technical field preferred.
• Relevant certifications such as CCNA/CCNP are a plus.

Special Knowledge/Skills:

• Demonstrated knowledge and experience configuring, implementing, and maintaining VoIP and unified communications environments
• Extensive knowledge and experience with Cisco Webex Cloud Calling or similar cloud-based UC platforms
• Extensive knowledge and experience with VoIP protocols and technologies, including SIP, RTP/SRTP, and codecs
• Extensive knowledge and experience with SIP trunking, PSTN connectivity, and voice gateway configuration
• Solid knowledge and experience with networking fundamentals such as TCP/IP, DNS/DHCP, VLANS, QoS
• Solid knowledge and experience maintaining and supporting E911/emergency calling solutions
• Excellent interpersonal, verbal, and written communication skills
• Ability to develop and maintain effective working relationships.
• Ability to handle multiple and changing priorities efficiently and effectively.

Experience:

• Five years of experience supporting enterprise VoIP and unified communications
• Five years of hands-on experience with Cisco Webex Cloud Calling preferred
• Must pass a criminal background Fingerprint check upon hire.

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance