IT Support Technician

This position will provide hands-on technical support for employees and business locations, including computers, networks, Microsoft 365, mobile devices, printers, connectivity, business applications, and other technology systems., * Provide technical support to employees at office and remote business locations

• Diagnose and resolve computer hardware, software, printer, mobile-device, and connectivity issues
• Install, configure, and maintain desktops, laptops, peripherals, and business-critical systems
• Support Microsoft Windows and Microsoft 365, including user accounts and email
• Perform software updates, operating-system maintenance, security patching, and system monitoring
• Troubleshoot TCP/IP, Wi-Fi, routers, switches, internet connectivity, and network infrastructure
• Assist with technology used in retail and operational environments
• Coordinate with internet providers, software vendors, and other third-party technology vendors
• Maintain documentation of support issues, equipment inventory, system changes, and procedures
• Set up workstations and user access for new employees and assist with offboarding
• Assist with equipment deployments, technology upgrades, and special IT projects
• Support cybersecurity best practices and endpoint security
• Travel to local company locations when onsite technical support is required

• Previous professional IT support or help-desk experience
• Strong knowledge of Windows operating systems and Microsoft 365
• Hands-on experience with computer hardware, software installation, and system maintenance
• Working knowledge of networking fundamentals including TCP/IP, Wi-Fi, routers, and switches
• Strong troubleshooting and problem-solving ability
• Ability to explain technical issues clearly to users with different levels of computer knowledge
• Valid driver’s license and ability to travel between local locations
• Multi-site IT support experience is strongly preferred
• CompTIA A+, Network+, Microsoft certifications, or similar technical certifications are a plus
• Familiarity with cybersecurity and endpoint security practices preferred

$25.00-$40.00 per hour, depending on experience and technical skill level.

Benefits may include medical, dental and vision insurance and 401(k) eligibility.

Apply today with FlexForce Employment Professionals for immediate consideration.

FlexForce Employment Professionals is an Equal Opportunity Employer.

Pay: $25.00 - $40.00 per hour