Computer Repair Technician - Bilingual (English/Spanish)

The technician we hire should already understand computer hardware, Windows troubleshooting, common laptop repairs, and basic diagnostic procedures. Training will be provided on Computers Plus procedures and workflow, but the candidate should not require training on basic computer repair.

Advanced microsoldering and board-level repair are not required.

What You Should Already Know

Candidates should already be comfortable with:

• Diagnosing common laptop and desktop hardware problems
• Disassembling and reassembling laptops without supervision
• Replacing laptop screens, keyboards, batteries, SSDs, RAM, fans, charging jacks/ports, and other common components
• Installing and troubleshooting Windows
• Finding and installing the correct drivers
• Diagnosing slow computers, boot failures, no-display issues, overheating, storage failures, RAM problems, and common software issues
• Installing and cloning SSDs
• Performing hardware upgrades
• Troubleshooting gaming PCs
• Determining whether a problem is hardware-related, software-related, or likely motherboard-related
• Using basic diagnostic tools and testing procedures
• Working on multiple repair jobs efficiently throughout the day

Responsibilities

• Diagnose laptops, desktops, and gaming PCs
• Complete common computer repairs independently
• Perform Windows installations, upgrades, driver installation, malware removal, and software troubleshooting
• Replace computer and laptop components
• Perform basic iPhone/iPad repairs such as screens and batteries when needed
• Assist with PlayStation, Xbox, and Nintendo Switch repairs
• Properly document diagnostics and completed repairs
• Keep multiple repair jobs organized and moving through the repair process
• Answer customer phone calls and provide repair updates
• Explain technical problems clearly to customers in both English and Spanish
• Maintain an organized workbench and repair area

We are looking for someone who already has hands-on experience diagnosing, disassembling, repairing, and reassembling laptops and desktop computers., * Previous hands-on computer repair experience is required

• Must be able to communicate with customers in English and Spanish
• Must already be comfortable opening and repairing laptops and desktop computers
• Must be able to troubleshoot problems rather than only replace known bad parts
• Must be comfortable working on several repair jobs during the workday
• Must be organized and able to work at a productive pace
• Must be reliable and punctual
• Consistent attendance and availability for the posted schedule are required
• Must be able to work independently after learning our shop procedures

No college degree or certifications are required.

Skills That Are a Plus, But NOT Required

• iPhone/iPad repair
• PlayStation, Xbox, or Nintendo Switch repair
• PS5 HDMI replacement
• MacBook repair
• Soldering or microsoldering
• Board-level diagnostics, $15.00-$18.00 per hour, based on experience and demonstrated technical ability.

This position is intended for someone who already knows the fundamentals of computer repair and can become productive quickly after learning our shop procedures.

We are looking for a technician who is dependable, efficient, technically capable, organized, and comfortable keeping multiple repairs moving at the same time.