Deskside Support

The Desktop Support Technician will provide local and remote end-user support, including break-fix services, desk-side troubleshooting, new system installations, and IT inventory and asset tracking. This role requires in-depth technical knowledge of hardware and software troubleshooting across PC, Mac, laptop, and mobile device platforms. The technician will ensure reliable system performance, deliver excellent customer service, and meet established service-level agreements (SLAs). Primary Responsibilities

• Provide technical support for end-user PCs, Macs, workstations, laptops, hardware, software, peripherals, and printers.
• Deploy and configure new PCs and Macs, including hardware installation, software installation, operating system imaging, and lifecycle management.
• Support hardware and software refreshes, upgrades, and configurations, including Windows 10, Microsoft Office, and proprietary applications.
• Perform Install, Move, Add, and Change (IMAC) activities for hardware and software.
• Troubleshoot and resolve technical issues while meeting established SLAs, KPIs, and end-user computing objectives.
• Maintain accurate documentation for asset tracking, equipment deployments, inventory management, and internal chargeback processes.
• Install, maintain, and optimize hardware and software to ensure effective system performance.
• Analyze technical problems, identify root causes, and implement appropriate solutions.
• Educate end users on newly installed equipment, software, and technology updates.
• Support device deployment tools, including Microsoft Autopilot or Microsoft Deployment Toolkit (MDT).
• Improve the efficiency, reliability, availability, and stability of the computing environment.
• Provide audiovisual (AV) support for onsite and remote locations as needed.
• Deliver technical support to VIP and executive-level users.
• Assist remote employees and users working from home or other company locations.
• Provide Microsoft 365 (Office 365) and Microsoft Teams support.
• Support BitLocker and other data encryption technologies.
• Utilize HDA Service Desk software or similar ITIL-compliant service management platforms.
• Provide Dell hardware support and troubleshooting.
• Collaborate with team members and maintain a positive, customer-focused approach.
• Perform additional duties as assigned.

• 2-3 years of desktop support experience in an enterprise environment.
• CompTIA A+ certification is required.
• Hands-on experience supporting desktop and laptop hardware, software, peripherals, and mobile devices.
• Experience troubleshooting Windows operating systems and familiarity with macOS and iOS.
• Working knowledge of LANs, WANs, personal computers, and software delivery applications.
• Experience with hardware and software installations, configurations, upgrades, and deployments.
• Knowledge of computer security products and encryption technologies.
• Strong technical troubleshooting and problem-solving skills.
• Excellent customer service, interpersonal, and communication skills.
• Ability to multitask, prioritize competing requests, and manage time effectively.
• Ability to work in a fast-paced environment with frequently changing priorities.
• Strong organizational skills and attention to detail., * Microsoft Technical Associate certification.
• Dell EMC Support certification.
• Experience with Microsoft Autopilot or MDT deployment tools.
• Practical experience with Microsoft 365 and Microsoft Teams support.
• Experience with IT asset management and inventory tracking.
• Experience with BitLocker or other encryption software.
• Experience with HDA Service Desk software or similar ITIL-compliant service management tools.
• Experience supporting VIP or executive-level users.
• Bilingual communication skills.

Pay Rate: $ 32.68/hour W2 Schedule: Monday-Friday | Availability between Mon-Fri - 8-5pm Contract Length: 12 Months or longer - Monthly Extensions as we work on the longer extensions Benefits: Paid weekly, health, dental + vision insurance available!

At Tailored Management, we help people get jobs and take pride in their work, so we better take pride in ours too. Not every company has the opportunity to meaningfully and directly impact individuals in a way that makes their lives tangibly better. To better support our employees, we offer a wide variety of benefit options to support you. We offer