Help Desk Technician

• Troubleshoot SAY San Diego desktop, laptops, tablets, and printers
• Travel to out-stationed school and program sites to troubleshoot equipment, connectivity, and user issues that cannot be resolved remotely
• Receive, log, and prioritize help desk requests submitted by phone, email, and in person
• Teach and assist users with how to access MS SharePoint, OneDrive, and other utilities
• Maintain the IT asset inventory, including asset tagging and recording device assignments, returns, location, and condition across all offices and out-stationed sites
• Deploy, relocate, and decommission equipment for new hires, staff transitions, and office moves; prepare end-of-life devices for disposal with data wiped or destroyed per HIPAA and agency data-security requirements
• Support conference room technology across SAY San Diego offices, including displays, projectors, cameras, speakerphones, and Microsoft Teams meeting equipment, and provide on-site audio/visual support for organizational meetings and events
• Support agency-issued mobile devices and tablets, including iPhone and Android setup, Apple ID and app installation, enrollment in Microsoft Intune, and troubleshooting connectivity at school and program sites
• Cultivate and maintain relationships and connections with school-site IT personnel

• 6 to 12 months Level 1 help desk experience preferred
• Familiarity with Windows 11, Microsoft 365 and setting-up iPhones, iPads, and Apple IDs
• Experience working with school systems is highly desirable.
• Valid California driver’s license, clean DMV record, and proof of current auto insurance; access to reliable transportation and willingness to use it for work-related purposes

KNOWLEDGE, SKILLS, AND ABILITIES:

• Tech savvy with solid working knowledge of computer hardware set-up for PC’s
• Ability to lift 50 lbs. unassisted.
• Solid communication and interpersonal skills; personable and customer service oriented
• Teachable and able to learn new tasks quickly and thoroughly
• Responsive and reliable with changing priorities
• Works well with a broad range of diverse, cultural and socio-economic populations and backgrounds.