IT Field Technician

Our clients range from full cloud solutions to small offices with a few computers, or even just a personal laptop computer & smartphone. We install, configure, maintain, and troubleshoot (a.k.a. Help): Desktop, Laptop and Workstation Computers (MAC & PC); Server Hardware and Operating Systems; Software Applications; Mobile Devices; Hardware Peripherals (Printers, Routers, etc.); and Computer Networks at Multiple Locations., The Field Tech Level II will troubleshoot and resolve client issues remotely and onsite. Our Field Techs are helpers, who also happen to be excellent technologists. Client technologies include, but are not limited to, Microsoft, Cisco, AWS, Azure, Apple products, printers, tablets, AV equipment, and more! You’ll never have the same day twice, and our clients’ satisfaction is our top priority., · On-site and virtual client technical support in all technologies listed above, and more!

· Providing 5-star service to every client

· Proactively offering solutions to clients (i.e.: when a client calls with trouble with a 5+ year old computer, recommending new hardware)

· Working with dispatch to prioritize on-site client visits, new client installations, etc.

· Able to be self-managed, prioritize work using ticketing system (ConnectWise)

· Bachelors degree and 2+ years relevant experience OR 4+ years aligned work experience

· Previous experience in a client-facing technical support role, ideally in an MSP environment

· Excellent communication and customer services skills

· Strong troubleshooting ability in all Microsoft Enterprise-level technologies, networking equipment including Cisco and others

· Self-starter: you should be comfortable trying solutions and also know when to escalate

· Valid driver’s license, insurance, and reliable vehicle

· Experience with ConnectWise and NinjaOne a plus

· Working face to face with customers is highly desired

· Keeping up with current technology trends and implementations

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Paid time off
• Vision insurance