NOC Technician

The Link

Las Vegas, NV, United States

22 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Starter

Experience required

1 year minimum

Compensation

$52,000.0

Working hours

Regular working hours

Job source

www.indeed.com

Tech stack

Microsoft Windows Active Directory Proxy Servers Systems Engineering Dynamic Host Configuration Protocol Domain Name System (DNS) Monitoring of Systems Issue Tracking Systems Information Technology Operations Virtual Private Networks (VPN) Log Files Enterprise Messaging Systems

+17 more

System Center Operations Management Microsoft Servers Windows Mobile Network Address Network Service RSA (Cryptosystem) Software Deployment Backup and Restore File Transfer Protocol (FTP) Firewalls (Computer Science) Juniper People Soft Wireless Technologies Routing & Switching Altiris Server Operating Systems & Platforms Vmware

Job description

Serve as a 1st level escalation for production environment system issues.
Analyze alarm conditions presented by various internal and external management systems and begin triage efforts to assist in troubleshooting of the affected application/infrastructure.
Work closely with other IT groups including Desktop Support, Application Support, Systems Engineering and Development in troubleshooting and resolving production system issues.
Maintain and update standard troubleshooting procedure documentation to reduce future escalations.
Monitor and maintain all data backups (including tape management).
Manage the inventory of all system hardware and software assets.
User account creation and management.
Perform approved routine system maintenance on production systems. Maintenance steps and processes may be changed or updated by other IT groups including Systems Engineering, Application Support, Developers, Vendors and Project Managers.
Assist all divisions of IT with routine activity including host/client network address management (PCs and printers), network port lock/unlock, AD computer memberships, non-intrusive diagnostics (ping, tracert etc.) and system resource/data gathering (e.g. retrieve log files, system inventory).
Assist in implementation of approved production changes (PCRs).
Update assigned incidents in a timely manner, as well as perform any escalations to Tier 2 and 3 support, management or vendors and assist in subsequent activities as required.
Provide an account of relevant activity during the shift (End of Shift reports) and proper transition of unresolved/pending items to the next shift.
Prepare documentation on systems or procedures as required.
Follow and adhere to internal IT Policy and Procedures as appropriate.
Perform other management assigned tasks as required.

Requirements

1-2 years experience administering Windows 2003/2008 Server platforms with an emphasis on Active Directory.
Experience in messaging systems (Exchange 2003/2010 and Blackberry/Windows Mobile), trouble ticket system (Altiris, Remedy), and software deployment solutions.
Experience with enterprise monitoring tools.(eg. Altiris, SMS, and Microsoft Operations Manager or Microsoft System Center) is desirable
Solid knowledge of LAN/WAN fundamentals including experience with routers & switches, Internet firewalls, and wireless technology. Experience with Juniper and Extreme Networks products (switches and firewalls) are highly desirable.
Basic knowledge of network services setup and administration (DNS, DHCP, VPN appliances, RSA, Radius, Web Proxy, Certificate Authority, secure shell, secure FTP).
Experience supporting telephone systems, specifically Avaya is desirable.
VMWare administration experience is highly desirable.
Experience supporting systems used by the hotel/casino resort - including IGT/Acres, Micros POS, Micros Opera, NSB, Peoplesoft is desirable.
Excellent customer service skills, a strong work ethic, and is a team player with the ability to work well independently.
Above average organization skills, excellent communication skills, and can demonstrate problem solving skils.
Considered an out of the box thinker and displays a willingness to leam.
Requires 2-3 years practical or hands-on experience in a technical support, systems administrator or similar role, Experience in gaming, hospitality and retail systems is desirable.
Must be able to obtain and maintain any licensing or active work cards required, at present or in the future, for this position at all times.
Must be 21 years of age or older.

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