IT Support Technician

The Information Technology Support Technician will provide technical support and assistance to resolve problems with the organization’s computer networks and systems., · Provides technical support for problems specific to the organization’s computer networks and systems.

· Identifies, investigates, and resolves users’ problems with computer software and hardware.

· Applies knowledge of computer software, hardware, and procedures to solve problems.

· Collaborates with other staff to research and resolve problems.

· Collaborates with systems and network administrators to identify and/or recommend modifications to systems and networks.

· Arranges service by software or hardware vendors to repair or replace defective products.

· Maintains knowledge of technology innovations and trends.

· Performs other related duties as assigned.

· Primarily located at our main office in West Duluth, but will travel to other DRCC locations.

· Excellent verbal and written communication skills.

· Excellent interpersonal and customer service skills.

· Ability to explain technical issues to technical and nontechnical staff and business contacts.

· Strong analytical and problem-solving skills.

· Understanding of computer and networking hardware and software systems.

· Excellent time management skills.

· Valid Driver’s License

Education and Experience:

· Degree or Certification preferred.

· Relevant work experience will be considered.

Preferred Knowledge and Skills:

· Windows

· Microsoft Applications

· Google Suite

· Ticketing/Change Tracking software

· Basic computer networks

· Experience troubleshooting various computer peripheral devices

Physical Requirements:

· Prolonged periods sitting at a desk and working on a computer.

· Must be able to lift up to 15 pounds at times.

Join our team to make a meaningful difference by ensuring reliable technology services that empower our organization’s mission of fostering independence and community integration for individuals with developmental disabilities!

Pay: $23.00 per hour

Expected hours: 40.0 per week, * 401(k)

• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Duluth Regional Care Center is a dedicated non-profit organization committed to supporting individuals with developmental disabilities. Since 1966, the organization has provided compassionate residential and community-based services to enhance independence and quality of life for over 400 individuals across northeastern Minnesota.