IT Infrastructure & Support Engineer

We are seeking a motivated, customer-focused Junior IT Infrastructure & Support Engineer to join our growing IT consulting team. This individual will provide frontline technical support, assist with infrastructure projects, and serve as a key point of contact for customers across multiple technology environments. The ideal candidate is a technically curious, adaptable IT professional who enjoys solving problems, working directly with customers, and supporting a wide variety of technologies. This position is particularly well-suited for someone coming from a Managed Service Provider (MSP) environment who is accustomed to juggling multiple customer requests and technical responsibilities. This is an excellent opportunity for an early-career engineer looking to develop their technical expertise while working alongside experienced senior engineers and solutions architects., * Serve as the initial point of contact for customer support tickets, troubleshooting basic issues and escalating complex problems to the appropriate engineering resources.

• Provide technical support across IT infrastructure environments, including Microsoft Windows, networking, collaboration platforms, and end-user systems.
• Assist with user provisioning, email account configuration, and collaboration platforms such as Microsoft Teams and Cisco Webex.
• Support Webex Calling and other voice/collaboration solutions, including user profiles, phone numbers, and device provisioning.
• Perform basic network troubleshooting and assist with infrastructure deployments and maintenance.
• Conduct wireless site surveys using specialized tools and follow established survey procedures.
• Provide onsite technical assistance for network equipment installations, including switches and related infrastructure.
• Act as remote hands and eyes for senior engineers, connecting to devices, assisting with console access, and executing troubleshooting steps under guidance.
• Coordinate with senior technical resources to ensure timely resolution of customer issues.
• Deliver a professional, friendly, and responsive customer experience.
• Support various customer projects involving infrastructure implementation, configuration, and ongoing maintenance., This position requires onsite attendance at the Duluth-area office during the initial 90 days to support onboarding, training, and team integration. Following the initial period, high-performing individuals who demonstrate independence and accountability may become eligible for a hybrid schedule allowing one to two remote days per week. Occasional travel to customer locations throughout the Metro Atlanta area is required, generally a handful of visits per month.

Technical Support, Information Technology & Information Systems, Information Technology Consulting, Information Technology & Information Systems, Customer Relations, Technical Support, Problem Solving Skills, Identify Issues, Customer Support/Service, Microsoft Windows Operating System, * Foundational experience in IT support, technical services, help desk, desktop support, or infrastructure engineering.

• Working knowledge of Microsoft Windows environments and basic networking concepts.
• Familiarity with troubleshooting hardware, software, and end-user technology issues.
• Ability to manage multiple support tickets and switch between different technical responsibilities.
• Strong verbal and written communication skills with an emphasis on customer service.
• Professional presentation and the ability to interact confidently with external customers.
• Strong problem-solving skills, initiative, and willingness to learn new technologies.
• Ability to work collaboratively with senior engineers and follow technical instructions.
• Must reside in the Metro Atlanta area and be available for occasional customer site visits.

Preferred Qualifications

• Previous experience working for an MSP or IT consulting organization.
• Exposure to Microsoft Teams, Cisco Webex, or other unified communications platforms.
• Experience with basic network equipment installation and troubleshooting.
• Familiarity with wireless site surveys or network assessment tools.
• Experience working within a ticketing or service management environment.
• Interest in developing a long-term career in infrastructure engineering, networking, or cloud technologies.