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Support Technician II (226 Days)

Dallas Independent School District
Dallas, TX, United States
13 days ago
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Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience level
Experienced
Experience required
2 years minimum
Working hours
Regular working hours
Job source
www.adzuna.com

Tech stack

Active Directory Android Software Development Apple IOS Apple Mac Systems Google Chrome Multi-Factor Authentication Virtual Private Networks (VPN) Microsoft Office System Center Configuration Manager Remote Access Technology Software Deployment VPN Clients
+3 more
Wireless Networks Information Technology Gsuite

Job description

  • Provide technical support to DISD central staff, campus personnel and students in resolving computer, peripheral, network related issues.
  • Escalate Tier 2 LAN and WAN connectivity issues to the appropriate Information Technology Departments.
  • Resolve user access issues (e.g. SSO, MFA, VPN, Remote Access) and support district administrative software platforms, productivity suites, VPN clients, and other administrative department specialized software.
  • Support district applications (e.g. Microsoft Office, G-Suite, Instructional Applications).
  • Document interactions, incidents, service requests using the Districts IT Service Management System.
  • Create technical documentation and contribute to knowledge base.
  • Perform other duties as required by the IT Client Support Services Department, ensuring customer satisfaction, achievement of service level agreements, and compliance with Departmental polices procedures.

Requirements

  • Accredited High School Diploma or equivalent (U.S.A. Equivalency) with Comp-TIA Certification and two years’ experience in Information Technology support services.
  • Experienced in Android, Apple iOS, MacOS, Chrome operating systems and the Google Suite applications.
  • Proficient in analyzing and resolving technology hardware and software failures.
  • Knowledge of application deployment and support tools in Microsoft System Center Configuration Manager (SCCM) is a plus.
  • Knowledgeable in wired and wireless network technologies.
  • Experienced with user and device management in Microsoft Active Directory.
  • Effective communication skills.

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

Apply on www.adzuna.com
Prepare application

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