Support Technician, Device Repair (226 Days) Bond Funded

Diagnose hardware failures on laptops, Chromebooks, tablets, and other district devices.

• Evaluate damaged devices to determine repair viability.
• Perform repairs including screen replacements, keyboard replacements, motherboard swaps, charging port repairs, battery replacements, and casing repairs.
• Salvage usable parts from non-repairable devices to support repair operations, and utilize harvested components from non-repairable devices when appropriate to reduce costs.
• Install and test newly purchased replacement parts as needed.
• Track repair metrics, cost savings, and inventory recovery efforts.
• Ensure repaired devices meet operational and quality standards before redeployment.
• Test devices after repair to confirm full functionality.
• Ensure devices are updated with required district applications and security settings.
• Maintain an organized repair workspace and proper handling of electronic components.
• Support inventory preservation initiatives through repair and refurbishment efforts.

Required High School Diploma or GED

• Required Entry Level Direct - One year experience in technical support and hardware and software troubleshooting
• Experience in hardware and software troubleshooting
• Strong documentation and inventory tracking skills.
• Ability to work efficiently in high-volume repair environments.
• Strong troubleshooting and diagnostic abilities.
• Knowledge of laptop and Chromebook hardware components
• High-level attention to detail
• Ability to lift and move equipment up to 50 pounds