Help Desk Support

The Help Desk Support associate is responsible for data entry, data auditing, troubleshooting, and customer service functions within our Fortune 500 Client’s Leasing department.

• Working shift between the hours of 8:00am - 6:00pm. 3 days WFH and 2 days onsite.

• Track and maintain support tickets from assignment to resolution

• Provide second level support for hardware (printer, server, thinclient, monitor, keyboard, mouse, Ingenico POS terminal) devices

• Provide training and assistance for first level support agents

• Create and update documentation and Common Problems for changes in Hardware and Communication issues or devices

• Must possess strong organizational, communication and time management skills.

• Effective listening skills and collaboration skills.

• Strong analytical and problem solving skills.

• Strong customer service skills.

• Ability to build confidence and maintain relationships.

• Associates Degree - Information Technology, Information Systems or Computer Science

• Certifications -Networking a plus

• Working knowledge of current Microsoft Office Suite