Medical Aesthetics Center Operations Specialist 医美诊所客服中心运营专员

Client Consultation & Lead Management * Respond to client inquiries across multiple channels, including direct messages, phone calls, and outbound follow-ups. * Maintain accurate client records in the CRM system, including lead sources, treatment interests, follow-up schedules, and appointment status. * Follow up with prospective clients who have not booked appointments, as well as clients with canceled or missed appointments. * Re-engage inactive clients through targeted outreach and follow-up communications. * Coordinate with the clinical team regarding priority clients, appointment updates, and relevant client needs.

Membership & Treatment Package Management * Monitor and communicate clients’ remaining treatment sessions, membership benefits, and monthly entitlements. * Follow up with clients regarding incomplete treatment plans and packages approaching expiration. * Support membership engagement, renewals, client retention, and repeat visits. * Identify opportunities to improve membership utilization and overall client satisfaction.

Administrative & Inventory Support * Maintain accurate inventory records for medical supplies, consumables, and retail products. * Monitor inventory discrepancies, track stock levels, and report potential shortages. * Prepare purchasing lists and assist with order placement following management approval. * Track deliveries, returns, and exchanges to ensure accurate inventory records. * Organize and maintain supplier information, purchase records, and invoices. * Ensure all purchases are properly authorized before orders are placed.

Social Media & Content Operations * Manage and maintain the center’s social media presence across U.S. and Chinese digital platforms. * Create promotional materials, graphics, and short-form videos using tools such as Canva and CapCut. * Develop bilingual captions, subtitles, and visual content tailored to different social media platforms. * Adapt and distribute content across channels to improve engagement and brand visibility. * Respond professionally to comments and direct messages, identifying potential clients and recording qualified leads in the CRM system.