Field Operations Specialist - IT Infrastructure / Data Center

We are seeking an experienced Field Operations Specialist - IT Infrastructure to support, maintain, and manage critical IT infrastructure across multiple facilities in New York City., IT Infrastructure Operations

• Perform daily operational inspections of IT equipment within MDF, IDF, and Data Center facilities.
• Maintain organized, clean, and operationally compliant IT equipment rooms.
• Monitor hardware conditions, power availability, cooling, humidity, and environmental systems.
• Troubleshoot and coordinate resolution of infrastructure hardware issues.

Hardware Installation & Maintenance

• Rack, stack, install, and connect servers, network switches, routers, wireless access points, and other infrastructure appliances.
• Install, configure, and commission Uninterruptible Power Supplies (UPS) and Power Distribution Units (PDU).
• Replace failed hardware components, including hard drives, power supplies, and other field-replaceable components.
• Coordinate hardware warranty replacements and Return Merchandise Authorizations (RMA) with equipment vendors.

Network Infrastructure Support

• Perform network patching and physical connectivity activities involving switches, routers, servers, and telecommunications equipment.
• Support network circuit installations, migrations, and cutovers in coordination with Network and Telecom teams.
• Verify physical connections, cabling, equipment status, and operational readiness following infrastructure changes.
• Assist technical teams with onsite troubleshooting and hardware-related network issues.

Asset Management & Vendor Coordination

• Maintain accurate inventory records of hardware equipment, including asset tags, serial numbers, and equipment locations.
• Coordinate vendor site visits, equipment deliveries, installations, and replacements.
• Support technology refresh initiatives, hardware decommissioning, and equipment removal.
• Follow established IT asset management, change management, and operational procedures.

The ideal candidate will have strong hands-on experience managing Main Distribution Frames (MDF), Intermediate Distribution Frames (IDF), and Data Center environments, including installation, maintenance, troubleshooting, and replacement of enterprise hardware.

This position requires a technically skilled, detail-oriented professional who can work independently, coordinate with infrastructure teams and equipment vendors, and ensure the reliability and operational readiness of IT equipment across assigned locations., * 5+ years of hands-on experience in IT infrastructure operations, data center support, network field services, or a closely related technical role.

• Proven experience supporting MDF, IDF, server rooms, or enterprise data center environments.
• Experience installing, mounting, connecting, and troubleshooting servers, network switches, routers, and hardware appliances.
• Working knowledge of UPS, PDU, rack power distribution, and environmental monitoring equipment.
• Strong experience with network cabling, patch panels, Ethernet connections, and physical network troubleshooting.
• Experience performing hardware break/fix activities, component replacements, and vendor RMA coordination.
• Familiarity with hardware asset inventory, documentation, and decommissioning processes.
• Ability to independently troubleshoot hardware issues and collaborate with technical infrastructure teams.
• Strong organizational, communication, and vendor coordination skills., * Experience supporting multi-site enterprise, government, healthcare, telecommunications, or financial services environments.
• Familiarity with Cisco networking hardware, enterprise server platforms, and data center equipment.
• Experience assisting with network circuit cutovers and infrastructure refresh projects.
• Certifications such as CompTIA Network+, CompTIA Server+, Cisco CCNA, or equivalent technical training.
• Experience working with enterprise change management and IT service management processes.

Work Environment & Physical Requirements

• Must be available to work 100% onsite at facilities throughout Brooklyn and the Bronx, with travel between assigned NYC locations as required.
• Must be comfortable performing physical installation, cabling, and maintenance activities in IT equipment rooms.
• Ability to lift and move IT equipment weighing up to 50 pounds, with appropriate assistance and safety procedures.
• Occasional off-hours work may be required for scheduled maintenance, circuit cutovers, or infrastructure changes.