Construction Technology Support Specialist

· Provide technical guidance, pre-sale application analysis, product specification, and customer demonstrations for “heavy & highway” applications.

· Provide back-up / front-line support for the field installation team as needed.

· Develop and deliver after-sale support and troubleshooting capabilities for customers and fellow SITECH Mid-South associates via phone, e-mail and face-to-face as needed.

· Provide timely follow-up and resolution to customers, remain current on open projects and keep work backlog to a minimum.

· Provide customer fee based site field solutions as required.

· In conjunction with SITECH Mid-South management and Sales, assist in the development of system configurations and proposals to be presented for potential sales in the region.

· Work with SITECH Mid-South management & service technicians and Trimble personnel in the field as warranted for purposes of support, service and sales development.

· Work with local Caterpillar dealers and other OEM’s to provide support as requested.

· Deliver operator / user training services for new-sale 3D machine control customers in the designated territory as agreed upon in customer sales orders. Also deliver fee-based (paid) training on the customer site and/or in a classroom setting for 3D machine control applications, construction layout software, and related topics.

· Work with Trimble Technical Support as needed for prompt, accurate resolution of unique or complex issues.

· Manage required service and support-related information, forms and paperwork; to include manufacturer warranty field repairs as directed by management and/or in accordance with company policies and procedures.

· Maintain organized customer contact records. Provide timely and complete activity reports to management as requested.

· Become factory and field-trained on relevant equipment and processes in order to provide excellent technical support and field installation and CAT CGC technologies.

Pay: $60,000.00 - $85,000.00 per year

• GPS technology: 1 year (Preferred)

• 401(k)
• Health insurance
• Life insurance
• Paid time off