Help Desk Technician

We are seeking a dedicated Help Desk Technician to provide technical support and assistance to our employees. The ideal candidate will be responsible for troubleshooting and resolving hardware, software, and network issues, ensuring smooth daily operations. This role requires excellent problem-solving skills, strong communication, technical expertise, and a customer-focused approach to support end-users effectively.

Duties

• Respond to user inquiries via phone or email to diagnose and resolve technical issues.
• Troubleshoot hardware (e.g., desktops, laptops, printers) and software (e.g., operating systems, applications) problems.
• Assist with account management, including password resets and access permissions.
• Escalate complex issues to higher-level IT support when necessary.
• Provide basic training or guidance to users on software and systems usage.
• Maintain and update IT inventory records as needed.
• Maintain knowledge of current technology trends and best practices to improve support services.

• Proven experience in technical troubleshooting support, including hardware, software, and network issues.
• Strong knowledge of Windows operating systems and desktop support procedures.
• Familiarity with Microsoft Office suite applications.
• Ability to diagnose and resolve network connectivity problems efficiently.
• Excellent communication skills to interact effectively with end-users at all levels.
• Strong problem-solving skills with a customer-focused attitude.
• Ability to prioritize and manage multiple support requests.
• Willingness to learn and adapt to new technologies and processes.
• Experience with Active Directory management is preferred.
• Relevant certifications such as CompTIA A+ or Microsoft Certified Professional (MCP) are a plus., * Associate (Preferred)

Experience:

• Technical support: 1 year (Required)

License/Certification:

• Driver’s license (Required)

This position offers an engaging opportunity for individuals passionate about IT support and eager to develop their technical skills within a dynamic organization.

Pay: $22.00 - $25.00 per hour

Expected hours: 37.0 - 38.0 per week, * 401(k)

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance