Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Compensation

$36,400 - $53,040

Working hours

Regular working hours

Job source

www.indeed.com

Tech stack

Microsoft Windows Cyber Security Information Systems Issue Tracking Systems Network Security Network Troubleshooting Logical Security Software Engineering User Provisioning Software

Job description

• Provide technical support to the Bank, its employees, and systems.
• Diagnose and resolve hardware, software, workstation, printer, and other technology issues.
• Research technical problems using available information and resources.
• Install and configure PCs, printers, software, and other hardware.
• Assist with network troubleshooting and connectivity issues.
• Support logical security activities, including user provisioning.
• Document, track, and monitor support requests using the approved ticketing system.
• Identify and escalate issues requiring urgent attention.
• Communicate with other departments to report, troubleshoot, and resolve technical problems.
• Provide training and assistance to Bank employees as needed.
• Help develop and maintain IT department standard operating procedures.
• Maintain an accurate inventory of Bank-wide hardware and software.
• Support security awareness and compliance with Bank policies and procedures.

Requirements

• High school diploma or equivalent required; an associate or bachelor’s degree in information systems or a related field is preferred.
• Related experience and training in troubleshooting and technical support.
• Experience providing customer service and supporting users in a corporate environment.
• Working knowledge of Windows, Microsoft 365, networking, and other common technologies.
• Knowledge of banking applications is preferred.
• Strong problem-solving, communication, organizational, and customer service skills.
• Commitment to ongoing training and professional development.
• Awareness of information security and the ability to follow applicable policies and procedures.
• Ability to travel to all Bank branches.
• Ability to lift up to 50 pounds.
• Must reside in Pennsylvania and work in person.

Benefits & conditions

• Competitive Salary
• Health Insurance (Family Premium Paid 100%)
• Dental & Vision Insurance
• 401k and Profit Sharing Plan
• Paid Time Off
• Tuition Reimbursement, * 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Apply for this position

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