Role details

Contract type

Temporary contract

Employment type

Full-time (> 32 hours)

Experience level

Starter

Experience required

3 years minimum

Compensation

$62,400.0 - $72,800.0

Working hours

Regular working hours

Job source

www.indeed.com

Tech stack

VoIP Cisco Unified Communications Manager IP Addressing Local Area Networks Network Troubleshooting Network Connections TCP/IP Virtual Local Area Networks Network Support Cisco

Job description

• Support the migration from the existing telecommunications system to Cisco Unified Communications Manager (CUCM).
• Assist with deployment, installation, and configuration of Cisco IP phones and related network and telecommunications devices.
• Test Cisco phones and connected devices following deployment.
• Troubleshoot basic CUCM, VoIP, network connectivity, Cisco IP phone, and telecommunications issues.
• Verify Cisco devices are properly connected, registered, and functioning.
• Assist with basic LAN, IP addressing, connectivity, and network troubleshooting when required.
• Provide on-site technical support during and after site migrations.
• Assist end users with Cisco IP phone functionality and basic troubleshooting.
• Provide end-user training on the new Cisco phone system.
• Support users during the transition from the existing telecom platform to Cisco.
• Work closely with network, project, and technical teams to support successful site transitions.
• Document and escalate technical issues when necessary.
• Travel from the primary Bronx location to White Plains, Yonkers, Nyack, and other assigned client locations.
• Participate in approved on-call or overtime work when required.

Requirements

• 3+ years of network support, telecommunications, Unified Communications, VoIP, or related technical support experience.
• Hands-on experience with Cisco Unified Communications Manager (CUCM/Cisco UCM).
• Experience supporting Cisco IP phones and enterprise VoIP environments.
• Basic understanding of TCP/IP, LAN, VLANs, IP addressing, and network connectivity.
• Experience deploying, testing, and troubleshooting network or telecommunications devices.
• Understanding of Cisco Unified Communications and IP telephony environments.
• Experience supporting users during telecom, network, or technology migrations.
• Strong troubleshooting and technical support skills.
• Strong customer service and end-user support skills.
• Experience providing end-user training and technical assistance.
• Ability to work independently at different client locations.
• Valid driver’s license and reliable personal transportation.
• Ability to travel between multiple client locations as required.

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