(Hiring Fast) IT Field Technician

Rider Solution

Sleepy Hollow, NY, United States

22 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

5 years minimum

Compensation

$58,240.0 - $62,400.0

Working hours

Shift work

Job source

www.indeed.com

Tech stack

Microsoft Windows Active Directory Apple IOS Apple Mac Systems JIRA Computer Networks System Configuration Dynamic Host Configuration Protocol Desktop Computing Domain Name System (DNS) Ethernet Microsoft Office

+10 more

Network Connections Software Deployment TCP/IP User Provisioning Software Wide Area Networks Wi-Fi Technology ServiceNow IT Service Management Laptops User Administration Servicenow

Job description

Provide on-site IT field support, desktop support, and technical assistance to end-users across multiple locations.
Install, configure, deploy, troubleshoot, and maintain desktops, laptops, printers, scanners, and other IT equipment.
Support Windows and Apple environments, including macOS and iOS devices.
Troubleshoot hardware, software, network connectivity, and application issues.
Provide hands-on support for LAN/WAN connectivity, Wi-Fi, Ethernet connections, and basic network troubleshooting.
Perform workstation setups, equipment replacements, hardware upgrades, and IT deployments.
Support Active Directory, Office 365, user account management, password resets, and access provisioning.
Install and configure software applications, operating systems, and security updates.
Troubleshoot network printers, peripheral devices, and mobile devices.
Respond to IT incidents and service requests, resolving issues on-site or escalating when necessary.
Document technical issues, resolutions, and service requests using IT ticketing systems such as ServiceNow.
Perform preventive maintenance, inventory management, and IT asset tracking.
Travel between assigned locations to provide on-site technical support as needed.
Maintain professional communication with end-users and ensure timely issue resolution.
Perform other IT-related duties and project assignments as required.

Requirements

5+ years of hands-on experience in IT Field Technician, Desktop Support, Helpdesk Support, or IT Support roles.
Strong experience with Windows OS, Active Directory, Office 365, hardware troubleshooting, and network connectivity.
Hands-on experience supporting macOS and iOS devices, including Apple device configuration and troubleshooting.
Experience installing, configuring, troubleshooting, and replacing desktops, laptops, printers, and other IT hardware.
Working knowledge of TCP/IP, DNS, DHCP, LAN/WAN, Wi-Fi, and basic network troubleshooting.
Experience with IT ticketing systems such as ServiceNow, Jira, or similar platforms.
Familiarity with mobile device management (MDM), software deployment, and endpoint management tools.
Ability to work independently, troubleshoot technical issues, and provide on-site support.
Strong communication, customer service, and problem-solving skills.
Ability to work flexible shifts, including occasional evenings and weekends.
Willingness to travel between Tarrytown, White Plains, Bronx, Yonkers, and Nyack, NY.
Valid driver’s license and access to a reliable personal vehicle are mandatory.

Benefits & conditions

Salary: $25-$30 per hour (W2) + Benefits (PTO, 401K Match, Medical Insurance, No Dental or Vision)
Shift: 8 hours per day, must be flexible for rotating shifts
Schedule: Morning or Evening Shifts
Weekend Availability: Required on an as-needed basis
Transportation: Must have a valid driver’s license and reliable personal vehicle.

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