Cisco Unified Communications Manager (CUCM) Administrator - Lead

As a Cisco Unified Communications Manager Administrator with AMERICAN SYSTEMS, you will have the opportunity to do the following:

• Take charge of the design, deployment, and optimization of mission-critical communication systems.
• Provide strategic guidance to the team, while driving system improvements across a global footprint.
• Lead the design, deployment, and management of Unified Communications systems, including Cisco Unified Communications Manager (CUCM), Cisco Unity, and Telepresence Management Server.
• Act as a senior escalation point, resolving complex UC issues such as voice and video challenges and call routing conflicts.
• Oversee the management of UC endpoints, including Cisco VoIP phones and video conferencing systems.
• Plan and execute large-scale system upgrades, migrations, and hardware refreshes.
• Develop and enforce UC security policies to ensure compliance with DoD standards.
• Mentor and guide junior team members, fostering skill development and technical excellence.
• Collaborate with cross-functional teams, including network engineers, cybersecurity professionals, and third-party vendors, to ensure seamless UC operations.
• Maintain and update operational documentation, including system architecture diagrams and technical guides.
• Deliver regular performance and activity reports to senior leadership, identifying trends and recommending improvements.

Do you have experience in Communications systems expertise (engineering specialty)?, Do you have a Bachelor’s degree?, * Active Top Secret clearance with SCI eligibility

• Bachelor’s degree and 11 to 12 years of relevant experience (additional experience and/or certifications may be considered in lieu of a degree)
• Current Security+ CE or equivalent DoD 8140 IAT Level II or III certification
• Demonstrated success managing enterprise scale Cisco Unified Communications systems, preferably in a DoD environment
• Expert knowledge of:
• Cisco Unified Communications Manager
• Cisco Unity
• Voice Gateways
• Cisco VTC codecs
• VoIP endpoints
• Telepresence Management Server
• Strong understanding of:
• VoIP protocols, including SIP, H323, and RTP
• Quality of Service principles
• Experience integrating unified communications systems with third party platforms, such as Microsoft Teams
• Experience with at least three of the following:
• Cisco Meeting Server
• Cisco Meeting Manager
• Telepresence Management Suite
• Cisco Expressways
• vBrick
• Vyopta
• Exceptional leadership, communication, and troubleshooting skills
• Advanced Cisco collaboration certifications, such as CCNP Collaboration or CCIE Collaboration, are a plus.

3.93.9 out of 5 stars 14432 Albemarle Point Place, Chantilly, VA 20151 $155,000 - $185,000 a year - Full-time, This position includes a $5,000 Sign-on Bonus on top of a comprehensive compensation package!, Wage Transparency Statement: AMERICAN SYSTEMS is committed to pay transparency for our applicants and employee-owners. The salary range for this position is USD $155,000.00/Yr. - USD $185,000/Yr. Actual compensation will be determined based on several factors permitted by law. AMERICAN SYSTEMS provides for the welfare of its employees and their dependents through a comprehensive benefits program by offering healthcare benefits, paid leave, retirement plans, insurance programs, and education and training assistance. EEO Statement: EEO Race/Sex/Disability Status/Veteran Status

Join AMERICAN SYSTEMS, an employee-owned federal government contractor, and support national priority programs through strategic solutions in Information Technology, Program Mission Support, Engineering and Analysis, Test and Evaluation, and Training.