Cybersecurity Support Specialist

In this role, you will work with IT and security teams to review alerts, support incident response activities, document findings, and help strengthen the organization’s security posture., * Monitor security alerts and assist with identifying suspicious system or network activity.

• Help investigate security incidents and document findings.
• Support endpoint protection, antivirus, and security monitoring tools.
• Assist with user account management, access permissions, and authentication controls.
• Review system logs and escalate potential security threats to senior security personnel.
• Support vulnerability assessments and remediation tracking.
• Help implement security policies, procedures, and technical controls.
• Assist with patch management and security configuration reviews.
• Maintain incident reports, security documentation, and compliance records.
• Provide basic security guidance to users and help promote cybersecurity awareness.

• Associate or bachelor’s degree in Cybersecurity, Information Technology, Computer Science, or a related field, or equivalent practical experience.
• Experience in IT support, technical support, information security, or a related role is preferred.
• Understanding of networking fundamentals, including TCP/IP, DNS, and VPNs.
• Familiarity with operating systems, endpoint security, and access control concepts.
• Basic knowledge of security alerts, system logs, and incident reporting.
• Strong analytical, troubleshooting, and problem-solving skills.
• Clear written and verbal communication abilities.
• Ability to handle technical information responsibly and follow security procedures.

Preferred Skills

• Familiarity with SIEM tools and endpoint detection and response platforms.
• Knowledge of multi-factor authentication and identity access management.
• Understanding of vulnerability management and patching processes.
• Familiarity with cybersecurity frameworks such as NIST.
• Relevant certifications, such as CompTIA Security+ or equivalent foundational training.

Potential benefits may include health insurance, retirement savings options, paid time off, and professional development opportunities, subject to the employer’s actual policies and employee eligibility., * Dental insurance

• Flexible schedule
• Relocation assistance

Netsafe Solutions is the company name provided for this sample job description. Its exact legal identity, cybersecurity services, official website, and current operations in Charlotte, North Carolina, have not been independently verified. Confirm the intended employer’s information before publishing a company-specific overview.