Technical Support Representative (Gamers Encouraged to Apply)

• Respond to support tickets via phone and email (tickets are pre-screened)
• Troubleshoot and resolve software issues
• Support customers and internal staff with software-related questions
• Test bug fixes and new software builds
• Learn and support new features as they are released
• Review and update help documentation

• ISP / fiber internet or technical support
• HVAC or field service troubleshooting
• Bookkeeping or accounting software experience

(Bonus points if you have experience in more than one area.), * Troubleshooting mindset with strong attention to detail

• Helpdesk or technical support experience preferred
• Working knowledge of Windows 7 & 10
• Windows Server experience (plus)
• SQL Server experience (plus)
• Software testing experience (plus)
• 1 year bookkeeping or accounting experience, or equivalent education, * Customer support: 1 year (Preferred)
• Bookkeeping: 1 year (Required)
• Customer Service: 2 years (Required)

• Promotion from within and clear growth opportunities
• Quarterly commission
• Comprehensive benefits package (health, dental, vision, life, 401(k))
• Paid holidays, personal days, vacation, and paid birthday
• Pet friendly office
• Regular daytime schedule (weekend work is rare)

Job Type: Full-time, * 401(k)

• 401(k) matching
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance, * 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Professional development assistance
• Vision insurance

We develop and support specialized accounting software for the service and construction industry-similar to QuickBooks®, but purpose-built. Accounting experience is very important; we provide a structured training program for our software to get you up to speed.