Tier 2 Technical Support Specialist
TCG, Inc.
Warwick, NY, United States
12 days ago
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Role details
Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Compensation
$52,000.0 - $72,800.0
Working hours
Regular working hours
Job source
Tech stack
Microsoft Windows
Active Directory
Apple Mac Systems
Microsoft Azure
Cloud Computing
Dynamic Host Configuration Protocol
Desktop Computing
Linux
Network Address Translation
Domain Name System (DNS)
Issue Tracking Systems
Networking Hardware
+18 more
Subnetting
Virtual Private Networks (VPN)
Local Area Networks
Network Troubleshooting
Windows PowerShell
TCP/IP
Virtual Local Area Networks
Enterprise Software Applications
Cloud Platform System
Computer Network Technologies
Connectivity Problems
Software Troubleshooting
Peripherals
Sonicwall
Firewalls (Computer Science)
Information Technology
Laptops
Cisco
Job description
- Provide Tier 2 technical support for hardware, operating systems (Windows, macOS), networks, and enterprise applications
- Troubleshoot and resolve network issues including LAN, VLAN, VPN, firewalls, and connectivity problems
- Install, configure, and maintain desktops, laptops, peripherals, and network equipment
- Support and troubleshoot software across Windows, macOS, Linux, and cloud-based platforms
- Working with IP Phone systems, Security cameras as well as door access systems.
- Interacting with and troubleshooting customer networks from a variety of vendors such as Ubiquiti Unifi, Sonicwall, and Cisco.
- Research, recommend, and build out custom high end desktop workstations for end user specific needs.
- Clearly communicate technical issues and solutions to non-technical users
- Contribute to continuous improvement of service quality and support processes
Requirements
- Proven experience in technical support or IT service delivery role
- Strong working knowledge of Windows, macOS, and Linux operating systems
- Good background in supporting Microsoft 365, and other business-related applications.
- Experience supporting on-premises, cloud, and hybrid environments
- Familiarity with Microsoft Azure and Entra administration and support
- PowerShell scripting experience a plus
- Strong understanding of Active Directory and Group Policy
- Hands-on experience with networking technologies (LAN, VLAN, VPN, firewalls, security protocols)
- Understanding of core networking concepts such as TCP/IP, DNS, DHCP, NAT, and subnetting.
- Experience using ticketing systems; Kaseya, Datto, IT Glue, or Autotask experience is a plus
- Ability to diagnose and resolve hardware issues with computers and peripherals
- Strong communication. documentation and customer service skills
- Understanding of IT infrastructure security best practices
- Reliable transportation, valid driver’s license
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Prepare application
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