Tier 2 Technical Support Specialist

• Resolve complex technical issues escalated from Tier 1 support.
• Maintain the uptime and integrity of customer environments, specializing in Intel virtualization, desktop/server systems, and LAN/WAN appliances.
• Support servers, desktops, and network hardware, including routers, switches, firewalls, and wireless technologies.
• Document solutions, communicate effectively with clients and teams, and follow established processes and procedures.
• Provide proactive customer service and maintain accountability through issue resolution.
• Travel locally to client sites as needed., * Have you read the job posting in its entirety and confirmed that the advertised salary range meets your compensation requirements?

• 5+ years in IT support, with expertise in:
• Microsoft Windows Server (2008, 2012) including Active Directory, DHCP, DNS, RDP, and related services.
• Microsoft Windows Desktop OS (Windows XP-10) and patch management.
• IT security concepts, including NTFS permissions and Share permissions.
• Microsoft Exchange, Office365, and collaboration tools.
• Network management, including VPN protocols, Cisco, SonicWall, WatchGuard, and Meraki.
• Hardware maintenance for HP, Dell, IBM, and Lenovo servers and peripherals.

Skills:

• Exceptional troubleshooting and customer service orientation.
• Strong understanding of business productivity applications (Microsoft Office, Office365, etc.).
• Experience in an MSP environment is a plus.

Requirements:

• Criminal background check, E-Verify citizenship check, and motor vehicle report.
• Local travel to client sites required.
• Drug/alcohol-free workplace with non-smoking policies., * Are you legally authorized to work in the United States and able to do so without requiring employer-sponsored visa sponsorship now or in the future?

• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance