Apple and PC Repair Technician - Service Center - Full-time

You’ll work at our service center on NE Broadway, repairing Macs, iPhones, PC’s, and other Apple devices. Though most of the repairs that come through our door are Apple, the rest are PCs and Windows laptops, and you’ll need to handle those just as confidently.

This is hands-on hardware work. Diagnostics, display and battery replacements, logic board swaps, data recovery, liquid damage assessment, and the judgment calls about what’s worth repairing and what isn’t. You’ll also pick up remote and phone support when the queue allows, and talk directly to customers about what you found and what it will take to fix.

Working for an AASP bench has its own rhythm. You’re following Apple’s process and documentation, meeting turnaround expectations, and keeping repairs clean and accountable. Precision matters. So does being able to explain a failed drive to someone who just wants their photos back. A good bedside manner is critical.

Primary responsibilities

• Perform hardware repairs on Macs, iPhones, and Apple devices following Apple service procedures
• Diagnose and repair PC and Windows laptop and desktop hardware
• Identify, troubleshoot, and resolve both hardware and software issues
• Run diagnostics and accurately determine root cause before ordering parts
• Handle data migration, backup, and recovery work
• Manage parts ordering, inventory, and warranty claims
• Document all repairs and track your time accurately in our ticketing system
• Communicate repair status, options, and costs clearly to customers
• Escalate complex issues to management and keep everyone informed
• Provide remote and phone support as needed
• Keep the bench organized, stocked, and ESD safe

• Two or more years repairing Apple hardware, ideally in a service center or authorized repair environment
• Hands-on PC and Windows hardware repair experience
• Strong macOS and iOS knowledge
• Comfort with Windows troubleshooting and repair
• Excellent communication skills, including with customers who are not technical
• Attention to detail and good organizational habits
• Ability to work independently and as part of the team
• Ability to manage several repairs in progress at once

Nice to have

• Apple Certified Technician
• Previous AASP experience
• CompTIA A+ or similar
• Experience with data recovery tools, * Criminal background check
• Technical knowledge testing as part of your interview
• A hands-on diagnostic or repair exercise, * Apple Repair: 2 years (Preferred)

You’ll be based at our service center on NE Broadway with the rest of the team. We provide all the tools, parts, and diagnostic equipment you need. This is a Monday through Friday, 9 to 5 position, with occasional overtime when the repair queue demands it.

Compensation and benefits

This is a full-time position. Based on experience, we expect the salary for this position to be in the $40k to $45k range.

You can also expect:

• Paid vacation, sick, and holiday benefits
• Medical and dental insurance
• 401(k)
• Certification and continuing education benefits, * 401(k)
• Dental insurance
• Health insurance
• Paid time off

About MacForce

For over 35 years, MacForce has been part of Portland’s Apple and Macintosh community. We’ve been an Apple Authorized Service Provider since 1998, and we’re the only independent AASP in the area. Our approach to service is simple: focus on building relationships. We’re a small business that runs on the loyalty of our customers.

We also run Rocket Squad, our PC and Windows repair brand, out of the same service center. That’s why this role needs both skill sets.