Applications Support Analyst

The Application Support Analyst leads a technology team through data analysis, interpretation, and immigration reporting for a growing international community with approximately 5,000 international students from more than 100 countries., * Prepares detailed data analysis utilizing SAS Reporting and Sunapsis Reporting tools.

• Organizes and presents immigration-based information, analysis, results, and interpretations clearly and effectively.
• Evaluates and responds to data requests originating from within and outside the institution.
• Collaborates internally to improve the accuracy of data entered and stored in immigration applications.
• Monitors and communicates data issues to superiors.
• Collaborates with the Office of Information Technology (OIT) to troubleshoot issues related to the Sunapsis application, server, and database.
• Serves as a liaison between application functional users and Office of Information Technology teams, collaborating with administrative staff, multiple vendors, and IT service providers.
• Continuously performs statistical analysis on application usage.
• Trains and consults with users regarding their interface with the Student Exchange Visitor Information System (SEVIS).
• Reviews technical specifications of future phases of SEVIS and Sunapsis, upgrades office technologies, and makes related recommendations.
• Manages the Office of International Education Technology Team; reviews the team’s progress on tasks regularly, prioritizes tasks, escalates issues and risks appropriately to resolve problems, and reduces project risk.
• Maintains knowledge of standards and best practices for information systems, user documentation, project management, web management, and SEVIS compliance.
• Oversees the department website and provides support for content management.
• Assesses current needs and future areas for improvement of the website.
• Performs other duties as assigned.

• Bachelor’s degree or higher in computer science, information systems, statistics, or a related discipline and two (2) years of experience in data analysis and reporting or a related area., * Experience with SAS reporting and/or statistical analytics, preferably in a higher education environment.
• Experience with SEVIS and SEVIS batch processing, supporting large relational databases, designing websites, and managing international student records software.
• Demonstrated experience leading technical projects and collaborating with multiple stakeholders.

Knowledge, Skills & Abilities

• Ability to prepare and present reports to serve a variety of audiences at various levels of technical ability.
• Ability to display attention to detail and accuracy.
• Excellent organizational, teamwork, problem-solving, and communication (verbal and written) skills.
• Ability to communicate and collaborate with people at all levels of the organization.
• Ability to multitask, organize data, conduct research, and communicate technical details to users.
• Ability to work under pressure and meet deadlines.
• Ability to analyze the needs of the office to design business processes that streamline and improve the collection and integrity of student data.
• Ability to work independently.
• Working knowledge of Sunapsis and the PeopleSoft records management system is preferred.
• Knowledge of F-1 student regulations is preferred.

The annual salary for this position ranges from $69,700 to $76,125. The final offer will be commensurate with the candidate’s relevant experience and qualifications.

The University of Texas at Arlington (UTA) is located in the heart of the Dallas-Fort Worth-Arlington metroplex, a vibrant and diverse metropolitan area that is home to over 7 million people, one of the fastest-growing tech economies in the United States, and a wide array of arts, entertainment, and cultural activities. As a comprehensive teaching, research, and public service institution, UTA is dedicated to the advancement of knowledge through scholarship and creative work. With an enrollment of more than 42,000 students, UTA is the second largest in the University of Texas System. As a result of its combination of rigorous academics and innovative research, UTA is designated as a Carnegie R-1 “Very High Research Activity” institution and nationally recognized for its commitment to student success and service. It ranks No. 5 in Military Times’ “Best for Vets: Colleges” and is the top university in North Texas for its graduates’ salaries (The Wall Street Journal). UTA is designated as both a Hispanic-Serving Institution and an Asian American and Native American Pacific Islander-Serving Institution and is No. 6 for undergraduate ethnic diversity in the United States (U.S. News & World Report, 2023). With a global alumni network of approximately 280,000 - including leaders at many of the 24 Fortune 500 companies headquartered in North Texas - UTA contributes an estimated $29 billion annually to the Texas economy.

UTA is expanding its regional footprint by building a regional campus, called UTA West, in Parker County on the far west side of Fort Worth. It is scheduled to open in fall 2028. This initiative aligns with the university’s strategic growth and commitment to serving the broader community.

This is an exciting time to join UTA and contribute to its bold vision for the future.