Service Desk Coordinator

This is an entry-level role built as a starting point in IT. You’ll begin with phones, ticket intake, scheduling, and equipment logistics. As your technical skills grow, you’ll take on Tier 1 troubleshooting, with a defined path to Service Desk Technician.

What you’ll do

• Answer inbound support calls and create clear, accurate tickets in our PSA system
• Prioritize requests and route them to the right technician
• Schedule technicians for remote and onsite work and keep clients updated
• Resolve basic requests like password resets and account unlocks as you’re trained
• Receive, set up, and track computers and equipment; coordinate repairs and warranty claims
• Process equipment orders, shipments, and returns
• Keep tickets, inventory, and asset records accurate, * A clear path from Coordinator to Service Desk Technician, with training and certification support
• Hands-on exposure to real client environments from day one
• A company guided by the Rotary Four-Way Test: Is it the truth? Is it fair to all concerned? Will it build goodwill and better friendships? Will it be beneficial to all concerned?

• High school diploma or equivalent
• Strong communication and organization skills
• Patience with clients, including frustrated or non-technical ones
• Comfort with technology and a real interest in building a career in IT
• Valid driver’s license

Nice to have

• Help desk, computer repair, technical support, dispatch, or customer service experience
• CompTIA A+ or ITF+ (or willingness to earn A+ within your first year)
• Experience with Microsoft 365, Windows, or ticketing systems

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Dependable Solutions is a managed IT and cybersecurity provider serving businesses, banks, healthcare, schools, and municipalities across Wisconsin, Iowa, and Minnesota. We’re hiring a Service Desk Coordinator to be the first voice our clients hear when they call for help.