IT Technician

The technician will provide first-line technical support to Tiveron Law, PLLC, and its affiliated businesses, assisting with routine computer hardware, printers, scanners, connectivity, and basic Windows-related issues. This position reports to the IT Manager, with more complex infrastructure, security-sensitive, and business-critical issues escalated as appropriate.

This role is ideal for someone who enjoys troubleshooting everyday technology issues, helping users, setting up computer equipment, and ensuring computers and peripherals operate reliably.

Essential Functions:

• Troubleshoot Windows desktops and laptops, monitors, docking stations, keyboards, mice, headsets, webcams, and other peripherals.
• Set up and replace approved computer hardware, install routine software, and assist with workstation moves and new-user equipment preparation.
• Resolve common issues involving Windows, Outlook, Microsoft 365 applications, printing, scanning, audio, and connectivity.
• Troubleshoot printers, multifunction devices, scanners, label printers, and document-scanning equipment, including basic driver and connection issues.
• Provide first-line support for business equipment such as point-of-sale registers, receipt printers, barcode scanners, and related peripherals.
• Perform basic network and Wi-Fi checks at supported locations, including checking power, cables, device connections, and reporting outages.
• Assist with approved equipment installation, replacement, testing, and inventory updates across multiple business locations.
• Perform routine maintenance and approved Windows updates while following established security procedures.
• Document symptoms, troubleshooting steps, parts used, and resolutions in the designated ticketing or tracking system.
• Communicate clearly with users, follow up on reported problems, and promptly escalate unresolved or business-critical issues.
• Immediately report suspected malware, phishing, lost devices, unexpected multi-factor authentication prompts, or possible unauthorized access.

• Associate degree, technical diploma, or relevant coursework in Information Technology, Computer Science, or a related field is desired.
• Previous experience in help desk support, computer repair, IT support, retail technology, or point-of-sale peripherals is required.
• Relevant industry certifications, such as CompTIA A+, Google IT Support Professional Certificate, or Microsoft certifications, are desirable but not required.
• Strong troubleshooting, problem-solving, and customer service skills.
• Clear verbal and written communication skills, with the ability to explain technical issues to non-technical users.
• Attention to detail and the ability to accurately document support requests, troubleshooting steps, and resolutions.
• Ability to follow established procedures, recognize when issues require escalation, and work within defined support guidelines.
• Ability to travel between supported office locations as scheduled.
• Ability to safely handle, transport, and set up standard computer equipment and peripherals.
• Ability to maintain appropriate security practices and refrain from making unauthorized system, configuration, or security changes.

Tiveron Law offers a competitive salary and benefits/compensation package, sophisticated technological infrastructure, and a supportive, diverse, and inclusive company culture.

Tiveron Law is an equal opportunity employer.

Pay: $22.00 - $25.00 per hour