IT Technician

JOB SUMMARY: The Rangers are seeking a versatile and customer-focused IT Technician to join our team! This role is responsible for ensuring the reliable operation of desktops, laptops, tablet devices, and related technology. The IT Technician provides hands-on-related troubleshooting, device setup, and day to day technical support while delivering excellent customer service and maintaining established IT standards and procedures., * Diagnose and resolve hardware, software, and connectivity issues for users in a timely manner.

• Install, configure, upgrade, and maintain computer hardware and standard business software.
• Assist with user account administration, including Active Directory and Okta, password resets, and access requests.
• Diagnose and troubleshoot basic network issues, including LAN, Wi Fi, and VPN connectivity.
• Create, update, and close support tickets accurately and promptly within the IT ticketing system.
• Maintain clear and accurate documentation of issues, resolutions, and asset inventory.
• Support peripherals and specialized equipment such as printers, docking stations, ticket and suite scanners, and conference room technology.
• Follow IT policies, security standards, and best practices to protect systems and company data.
• Other duties as assigned.

• 3 years in a technical support role, or an equivalent combination of experience, education, or certifications preferred.
• Solid understanding of computer systems, mobile devices, peripherals, and basic networking concepts.
• Strong problem-solving skills and the ability to work effectively under pressure.
• Ability to manage multiple tasks, prioritize issues, and work independently or as part of a team.
• Strong working knowledge of Windows and macOS operating systems and basic networking principles (TCP/IP, DNS, DHCP).
• Experience supporting cloud platforms such as Microsoft 365 or Google Workspace.
• Proven ability to analyze problems, identify root causes, and implement effective solutions.
• Clear verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Professional demeanor with a strong focus on user satisfaction.
• Industry certifications (CompTIA A+, Network+, or similar) are a plus.
• Must be able to lift, carry, and transport moderately heavy equipment (up to 50 pounds), including computers, monitors, printers, and other IT peripherals.
• Ability to bend, kneel, crouch, or climb ladders to access cables, wiring, or equipment in tight spaces or elevated locations.