Application Support Engineer

Seeking an Application Support Engineer specializing in deploying, maintaining, and life-cycling PCN/OT application systems.

This position is responsible for supporting application systems while ensuring cybersecurity standards adherence, information and risk compliance, asset inventory and monitoring, software license management, and operating system/software patch management.

Responsibilities

• Deploy, maintain, troubleshoot, and lifecycle PCN/OT application systems.
• Support and troubleshoot server-based on-premise and Azure applications in OT and business network environments.
• Deploy, troubleshoot, and support Microsoft Windows servers.
• Provide design, testing, and implementation support for internally driven application system platform deployments and lifecycle projects.
• Support customer-facing application projects.
• Maintain systems infrastructure documentation.
• Support cybersecurity standards adherence, information management, and risk compliance.
• Maintain asset inventory and monitoring.
• Support software license management and OS/software patch management.
• Identify, communicate, troubleshoot, and resolve application and infrastructure issues.

• Experience supporting and troubleshooting server-based on-premise and Azure applications in OT and business network environments.
• Experience deploying, troubleshooting, and supporting Microsoft Windows servers.
• Experience providing design, testing, and implementation support for application system platform deployment or lifecycle projects and/or customer-facing projects.
• Strong analytical and problem-solving skills with demonstrated ability to identify, communicate, and resolve issues.
• Strong oral and written communication skills, including demonstrated ability to document systems infrastructure., * Understanding of OT environments and related high-security concepts, including Purdue model, air-gapped networks, and Zero Trust.
• Experience and familiarity with Azure IaaS and SaaS.
• Experience developing and maintaining PowerShell scripts to automate system maintenance and monitoring.
• Experience with virtualization environments including VMware ESXi and vCenter; VxRail experience is a plus.
• Associate degree or higher in technology or a related business discipline.
• Microsoft certification(s) in Windows Server, Azure, or related technologies.
• Experience deploying, troubleshooting, and supporting Linux servers, including RHEL, CentOS, or other distributions.
• Experience maintaining and administering infrastructure systems with responsibility for cybersecurity standards adherence, information management, and risk compliance using Tenable Nessus, Tanium, or equivalent tools.
• Understanding of Agile methodologies/SAFe framework and experience with Microsoft ADO.

Selection Criteria

• Demonstrated ability to quickly learn new technologies and platforms.
• Experience deploying, troubleshooting, and supporting Microsoft Windows.
• Experience supporting various OT applications.
• Strong analytical and problem-solving skills with demonstrated ability to identify, communicate, and resolve issues.