IT Help Desk Analyst

This position provides first and second-level technology support for the Kansas Corporation Commission across all KCC office locations. The position emphasizes responsive customer service and assists users in resolving problems within their information technology environment. Work priorities vary throughout the year and may include deploying new equipment, maintaining secure and reliable workstations, securely wiping storage devices, and preparing information technology equipment for disposal. The position reports to the Technology Support Supervisor and requires periodic statewide travel., Experienced IT professional specializing in OS client deployment, endpoint management, desktop support, and Windows systems administration across multi-site environments. Expertise includes deploying, imaging, configuring, and troubleshooting Windows workstations, laptops, mobile devices, and client-server applications, while supporting technologies such as Microsoft Office, BitLocker, Zoom, Adobe Acrobat and related hardware peripherals. Skilled in Active Directory administration, user and device management, and delivering responsive technical support to ensure operational efficiency and end-user productivity.

• High school diploma or equivalent and one year of experience advising and assisting computer users in a distributed computing environment.
• Education may be substituted for experience as determined relevant by the agency.
• A valid driver’s license and the ability to travel periodically to Conservation offices across Kansas.
• Advanced working knowledge of information systems support services, Windows operating systems, Microsoft Office, LAN/WAN environments, and audiovisual technologies.
• Ability to provide effective customer service, communicate technical information clearly, manage competing priorities, and work with moderate latitude toward defined outcomes.
• Ability to regularly move moderately weighted equipment, including computers and printers, and occasionally kneel or crawl while installing or servicing equipment., * Experience supporting Windows workstations, Microsoft Office, Active Directory, endpoint security, computer imaging, and network-connected peripherals.
• Experience troubleshooting LAN/WAN connectivity, IP addressing, DHCP, telephone, voicemail, video-conferencing, or audiovisual systems.
• Experience supporting users at multiple locations and providing end-user instruction or new-employee technology orientation.
• Experience with Tanium OS provisioning and package deployment