Desktop Support Analyst

The mission of the Kansas Department of Insurance is to Regulate, Educate, and Advocate.

Regulate: Regulate and review companies that sell policies in Kansas to ensure solvency and compliance with insurance and securities laws and regulations.

Educate: Consumers about all things insurance and securities by publishing brochures and rate guides to assist in the shopping process, giving presentations to groups across Kansas and serving as a non-biased source of information.

Advocate: For a strong and competitive market to give Kansans choices when shopping for products that meet their needs.

https://www.insurance.kansas.gov, The Kansas Department of Insurance is seeking a highly motivated and skilled Desktop Support Analyst to join our team. The incumbent will provide computer support, troubleshooting hardware, software, printer and network issues for the Department. This position will also be responsible for ensuring final resolution is obtained in a timely manner either through their own efforts, those of other staff or after seeking approval and obtaining third-party assistance. The ideal candidate for this position will have a strong technical background, excellent problem-solving skills and a passion for helping others., * Monitor IT ticketing system; resolve issues in a timely manner or escalate to other staff if unable to assist

• Set up and assist users with issues regarding department issued phones and tablets
• Maintain inventory on phones and tablets and manage the policies on the devices through the appropriate management software
• Monitor and support printers and scanners
• Monitor daily backups and rotate tapes as needed
• Provide individualized training and support to department users
• Maintain conference room audio and visual equipment and provide assistance to users when using conference rooms

The Team:

You will be part of a collaborative and hardworking team who are committed to providing exceptional service and support to the Department.

• Ability to pass a comprehensive KBI and FBI background check
• Knowledge and training in Computer Technology and troubleshooting are required as well as excellent organizational skills and a courteous and responsive demeanor in communicating with users.
• High School Diploma or equivalent and one to two years of Help Desk experience which include installing, configuring, maintaining and replacing software, hardware, and peripherals. Education may be substituted for experience as determined by the Agency
• A valid driver’s license

Ideal Candidates Will Have:

• One or two years of advising and assisting computer users in a distributed computing environment
• Experience with Apple technology
• A+ Certification or equivalent
• Experience or coursework in installation or technical support of computer technology, both hardware and software
• Operating System Support for desktop operating systems (Currently Microsoft Windows including knowledge of Active Directory)
• User Support for desktop software applications (Microsoft O365 Suite, Adobe Products, etc.)

Additional Requirements:

• As a condition of employment, candidates are subject to a pre-employment screening process to include name-based criminal history records check, reference/background check of past and present employers and comprehensive KBI and FBI background check
• Verification of identity and employment eligibility to work in the U.S. is required by federal law. For a list of acceptable documents that establish these criteria, please refer to the federal Form I-9. Employment eligibility is verified throught the E-Verify system. The Kansas Department of Insurance does not provide sponsorship for this position.

The Department has a comprehensive benefits package that includes:

• No waiting period for health insurance coverage - eligible for insurance on day one
• Personal and professional growth opportunities by offering career development programs to further career advancement
• Outstanding work-life balance with flexible work schedules and a chance to work up to two days a week remotely after six months of employment with the Department
• Competitive Salary
• Paid holidays, vacation leave, sick leave, and parental leave
• Retention and Credential Bonus Opportunities
• KPERS Retirement plan and deferred compensation program
• Beautifully renovated office near Wanamaker Road with free parking and easy access to I-70