Software Support Specialist

• Respond to customer questions and software support requests by phone, email, or other approved channels.
• Troubleshoot software errors, access issues, and application performance problems.
• Guide users through software features, configuration options, and standard workflows.
• Document support tickets, troubleshooting steps, and resolutions accurately.
• Identify recurring issues and communicate findings to the appropriate technical teams.
• Assist with software installations, updates, testing, and basic configuration.
• Follow up with customers to confirm issues have been resolved.
• Maintain support documentation and contribute to knowledge-base articles.
• Escalate complex technical problems according to established procedures.
• Protect customer information and follow applicable data security policies.

OGsys is seeking a customer-focused and detail-oriented Software Support Specialist to assist users with software questions, troubleshoot technical issues, and help maintain a reliable user experience. The successful candidate will investigate software problems, explain solutions clearly, document support requests, and collaborate with internal technical teams to resolve complex issues.

The ideal candidate has strong communication and problem-solving skills, enjoys helping customers, and can learn software applications quickly., * Experience in software support, technical support, customer service, or a related field.

• Strong written and verbal communication skills.
• Basic understanding of software applications, operating systems, and troubleshooting methods.
• Ability to explain technical information in clear, user-friendly language.
• Strong organizational skills and attention to detail.
• Ability to manage multiple support requests and prioritize urgent issues.
• Willingness to learn new software products and technical processes.

Preferred Skills

• Experience with help desk or ticketing systems.
• Familiarity with SQL, databases, or basic application troubleshooting.
• Knowledge of Microsoft Windows and Microsoft 365.
• Experience preparing technical documentation or user guides.
• Familiarity with remote support tools and software testing procedures.

Eligible employees may receive health insurance, paid time off, retirement plan options, and professional development opportunities, subject to company policy., * Dental insurance

• Employee assistance program
• Flexible schedule
• Parental leave
• Relocation assistance

OGsys is associated with oil and gas accounting software. This role is intended for a support professional who can help users navigate software applications, troubleshoot issues, and maintain productive customer relationships. Confirm the employer’s current company information and the specific team’s responsibilities before publishing.