Security Dispatcher - SOC Command Center (Stockton)

You’ll run a custom-built command center, operating multiple platforms across multiple monitors at once: AI video analytics, live camera feeds, access control, digital patrol management, and real-time dispatch. Think air traffic controller for an entire campus.

The role is equal parts dispatcher, customer service professional, and security technologist. You’re the calm voice on the radio, the steady professional on the phone, and the coordinator behind every incident response.

Every shift, you will:

• Verify AI-generated alerts in real time, including weapon detection, behavior analytics, perimeter intrusion, and fire/smoke detection
• Prioritize calls for service and manage multiple incidents at once
• Dispatch on-site Tactical Officers with clear, structured radio communication
• Coordinate escalations directly with law enforcement, fire, and EMS
• Answer phones with poise and communicate professionally with client leadership, residents, and outside agencies
• Maintain campus-wide situational awareness and produce executive-level reports

• Active California BSIS Guard Card in good standing
• Dispatch, call center, or emergency communications experience (911, security dispatch, or similar)
• Ability to manage multiple radio channels, phone calls, and incidents without losing composure
• Strong computer skills; you’ll run several platforms across several monitors at once
• Professional phone presence and clear written and verbal communication
• Availability for rotating shifts, including overnights, weekends, and holidays

Strongly Preferred

• SOC, alarm monitoring, or remote guarding experience
• 911 or EMS dispatch experience
• Customer service or call center leadership background
• Experience with VMS or AI analytics platforms (IMMIX, Scylla, Milestone, Genetec, or similar)
• Military, law enforcement, or emergency services background
• De-escalation or trauma-informed response training
• Experience in shelter, hospital, transit, or public service environments, * Dispatching: 2 years (Required)

License/Certification:

• Guard Card (Required)

Calidad Services, Inc. is an equal opportunity employer. Qualified applicants with arrest or conviction records will be considered in accordance with the California Fair

Pay: From $23.00 per hour

Application Question(s):

• Are you comfortable operating multiple software platforms across multiple monitors simultaneously?
• Why should we hire you?

This isn’t a guard post. It’s a command center. And the people you’re protecting are some of the most vulnerable in our community.

The Mission Calidad Services has been selected to build a full Security Operations Center for one of Stockton’s most important community service organizations. The campus serves people experiencing homelessness, families in transitional housing, and individuals in crisis.

We’re bringing modern technology, professional standards, and trauma-informed care to people who deserve to feel safe. Your work on every shift affects whether someone gets a peaceful night’s sleep, whether a family in crisis gets help, and whether staff can do their jobs without fear., Calidad Services, Inc. is a security and technology company, not a body shop. We deploy AI video analytics, run our own Security Operations Centers, and integrate enterprise platforms across hundreds of California sites. Our culture runs on C.A.P.A.M.