IT Systems Technician

• Act as the primary contact for employee technology issues and provide timely, professional support.
• Troubleshoot hardware, software, network, connectivity, printing, account-access, and application issues.
• Configure, install, maintain, and replace computers, peripherals, and related equipment.
• Manage technology onboarding and offboarding, including accounts, permissions, software, and equipment.
• Support Microsoft 365 administration, email, user accounts, and related applications.
• Assist with networks, Wi-Fi, firewalls, VPNs, endpoint security, updates, backups, and routine maintenance.
• Monitor technical alerts and potential security incidents; coordinate appropriate responses.
• Maintain clear documentation of configurations, support resolutions, procedures, and equipment.
• Coordinate with outside vendors and service providers; escalate issues and follow them through resolution.
• Investigate recurring problems, recommend preventive improvements, and participate in upgrades, deployments, and migrations.
• Help improve IT standards, security practices, processes, and long-term technology planning., * Our systems include Microsoft 365 and Copilot, Windows-based devices, Sophos networking and security equipment,
• Oracle products, Spectrum, Procore, Autodesk applications including Revit, Bluebeam Revu, Adobe products, and other
• construction and business applications. Experience with every application is not required; the ability to learn unfamiliar systems quickly is more important.

What Success Looks Like -

• Prevents recurring problems through root-cause analysis and improvements.
• Keeps employees productive and critical systems reliable and secure.Builds organized, reusable documentation and constructive vendor relationships. Demonstrates potential to assume broader responsibility for the company’s IT function.

Frischhertz Electric Company is seeking a dependable, knowledgeable, and service-oriented IT Technician/System Admin to support day-to-day technology operations and maintain the reliability, security, and efficiency of our IT environment. This hands-on role supports employees across office and field operations. The ideal candidate troubleshoots a wide variety of technical issues, manages competing priorities, works independently, and provides practical solutions that keep our business running smoothly. We are looking for someone who proactively addresses problems and has the initiative and ability to grow into a leadership role overseeing the company’s IT function., * At least 3 years of relevant hands-on IT support, desktop support, systems administration, or network support experience.

• Strong Windows troubleshooting and common business-software support skills.
• Working knowledge of Microsoft 365 administration and end-user support.
• Understanding of TCP/IP, DHCP, DNS, Wi-Fi, switching, VPNs, and basic firewall concepts.
• Experience supporting computers, user accounts, permissions, printers, and related equipment.
• Knowledge of basic cybersecurity, endpoint protection, access control, patching, and backups.
• Ability to troubleshoot methodically, work independently, document solutions, and communicate clearly with nontechnical employees.
• Strong organization, judgment, discretion, integrity, and customer-service skills.
• Willingness to provide hands-on, on-site support and travel to company job sites, including occasional overnight travel.

Preferred Qualifications -

• Experience supporting a small or midsize business with a varied technology environment.
• Experience with Microsoft 365 identity and account administration, endpoint management, and remote monitoring.
• Familiarity with cybersecurity, recovery planning, and business continuity.
• Experience managing vendors, software providers, and technology projects.
• Experience in construction, electrical contracting, engineering, accounting, or field operations.
• Associate’s or bachelor’s degree in IT, computer science, or a related field; relevant CompTIA or Microsoft certifications. Equivalent hands-on experience will be considered.

Anticipated base salary: $65,000-$85,000 annually, plus benefits including employer paid health insurance, 401k, profit sharing, and more, depending on qualifications, experience, and technical capabilities.

Frischhertz Electric Company, Inc. is an Equal Opportunity Employer. Employment decisions are based on job-related qualifications, experience, and business needs.

Pay: $65,000.00 - $79,000.00 per year

Benefits:

• 401(k) matching
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance