Desktop Support Engineer

The Support Specialist will be the firs-line contact for all IT issues and report to the Director of IT. This position will work closely with the student population to ensure working technologies and continuously improve the technical support process through great customer service in correlation with industry expertise.

Audio Visual Systems:

• Responsible for Morning Meeting A/V setup
• Provides support for all A/V connectivity issues
• Assists with A/V setups and provide support during special events and meetings. May require evening and weekend support

Computer Systems:

• Troubleshoots all laptops and desktop hardware/software issues
• Coordinates and manages equipment repairs
• Assists with software image creation, deployment and maintenance

Help Desk System:

• Manages daily tickets, including setting prioritization
• Ensures all requests are logged into the system
• Maintains proper communication and support notes
• Provides timely Level 1 & 2 technical support
• Escalates tickets to Level 3 support (Director of IT) when necessary

Additional:

• Helps maintain accurate asset management
• Sets up new equipment, laptops, desktops and printers
• Assists with the creation of user’s network and email accounts
• Evaluates and tests software/hardware
• Monitors Wireless Network and Antivirus system
• Assists with management of IP phone system
• Co-Supervise MARMOT student leadership group
• Collaborates with all members of the community in a professional manner
• Possesses a basic understanding of Windows OS and Windows Server
• Understands Apple OS X and iOS

• Bachelor’s Degree in Information Technology, related field or equivalent job experience
• 3+ years of Computer/ Help Desk support experience in an education environment not necessary but preferred
• G Suite for Education experience necessary
• Active Directory and Windows server experience
• Experience working in a LAN/WAN environment, and knowledge of basic TCP/IP services such as DNS and DHCP.
• Knowledge of Filewave end-point management system a plus
• A+, Network+, Microsoft or Apple Certifications not necessary but a plus
• Cisco/Meraki experience a plus
• Willingness and ability to learn new applications
• Ability to work independently, handle multiple priorities with a high level of organizational skill

$30 - $36 hourly, Job Types: Full-time, Contract

Pay: $40.00 - $42.00 per hour

Expected hours: 40.0 per week

Benefits:

• Dental insurance
• Health insurance
• Vision insurance

Scion Staffing is an award winning staffing firm headquartered in San Francisco, CA. Over the past few years, our firm has had the pleasure of successfully assisting hundreds of local employers. No matter the requisition or size, our track record and recruitment process has made us one of the top recruitment firms in California. Additional information about our firm and success can also be found online at www.scionstaffing.com or in the 2010-2018 Business Times list of top staffing firms.

Scion Staffing ranked on the 2017 and 2018 Forbes Best Executive Recruiting Firms list.

Scion Staffing is an equal opportunity employer and service provider and does not discriminate on the basis of race, religion, gender, gender identity, national origin, citizenship status, sexual orientation, disability, political affiliation or belief. We are committed to the principals of Equal Opportunity Employment and are dedicated to making employment decisions based on merit and value, for ourselves, our client companies, and for the candidates we represent.