Help Desk Tier 2 Mac Windows

Sharp Solutions, Inc.
Mountain View, CA, United States
13 days ago
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Role details

Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience level
Starter
Compensation
$55,000.0 - $60,000.0
Working hours
Regular working hours
Job source

Tech stack

Microsoft Windows Apple IOS Apple Mac Systems BIOS Laptops

Job description

  • Provide hardware and software support for Windows and Mac desktops and laptops.
  • Configure, test, and install printers, scanners, and network copier/printers.
  • Use computer images to install and configure laptops and PCs.
  • Ensure the latest approved BIOS updates and patches are applied to PCs and laptops.
  • Support users with file share and permissions issues.
  • Track, log, and report each service request.
  • Travel to Reno, NV, and Portland, OR, once a month.
  • Perform other duties as assigned.

Requirements

  • 1-2 years of related experience.
  • 6 months of experience with a vocational/technical school certificate, such as CompTIA A+ or Apple Support.
  • Excellent problem-solving skills.
  • Knowledge of Windows operating systems.
  • Strong experience supporting iOS and MacOS upto Tahoe
  • Working knowledge of Microsoft Office Suite.
  • Excellent documentation, collaboration, and communication skills, both written and verbal.
  • Strong analytical skills and the ability to work as a creative self-starter.
  • Ability to interact with all levels of an organization in a professional, diplomatic, and tactful manner.

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