Help Desk Tier 2 Mac Windows
Sharp Solutions, Inc.
Mountain View, CA, United States
13 days ago
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Role details
Contract type
Permanent contract
Employment type
Full-time (> 32 hours)
Experience level
Starter
Compensation
$55,000.0 - $60,000.0
Working hours
Regular working hours
Job source
Tech stack
Microsoft Windows
Apple IOS
Apple Mac Systems
BIOS
Laptops
Job description
- Provide hardware and software support for Windows and Mac desktops and laptops.
- Configure, test, and install printers, scanners, and network copier/printers.
- Use computer images to install and configure laptops and PCs.
- Ensure the latest approved BIOS updates and patches are applied to PCs and laptops.
- Support users with file share and permissions issues.
- Track, log, and report each service request.
- Travel to Reno, NV, and Portland, OR, once a month.
- Perform other duties as assigned.
Requirements
- 1-2 years of related experience.
- 6 months of experience with a vocational/technical school certificate, such as CompTIA A+ or Apple Support.
- Excellent problem-solving skills.
- Knowledge of Windows operating systems.
- Strong experience supporting iOS and MacOS upto Tahoe
- Working knowledge of Microsoft Office Suite.
- Excellent documentation, collaboration, and communication skills, both written and verbal.
- Strong analytical skills and the ability to work as a creative self-starter.
- Ability to interact with all levels of an organization in a professional, diplomatic, and tactful manner.
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Prepare application
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