Senior Member Relationship Specialist - Deptford

• Adheres the FHCU Service Standards as established.
• Performs all Branch MSR duties and responsibilities with minimal supervision.
• Acts as first point of contact for branch personnel regarding member issues or complaints, assisting with resolution within authority level assigned and escalating issues to a supervisor when necessary.
• Coaches and assists with both training new team members joining the branch and the existing staff to ensure completion of operational, sales and service duties.
• Contributes to branch sales goals by engaging members in dialogue to determine their financial needs and recommending products or services that meet those needs using various sales techniques.
• Acts as key holder on rotating basis, performing branch opening and closing responsibilities.
• Makes recommendations to supervisor for improvements within the branch that would result in improving the delivery of service to the membership.
• Works as a team member of the office in assisting in the daily functions of operation.
• Represents the credit union at Select Employer Group (SEG) events as requested.
• Directs workflow of staff in absence of the Regional Manager and Assistant Branch Manager.
• Participates in available credit union self-development education programs and required compliance courses through self-study and the credit union’s training department.
• Performs other duties as assigned.

• High School Diploma or GED
• Associates or Bachelor’s degree, preferred

Experience:

• Minimum of two (2) years as an MSR II or similar role within a financial institution
• Prior sales experience
• Experience coaching and training others, preferred

SkillsCompetencies:

• Thorough knowledge of credit union services, policies and procedures
• Comprehensive knowledge of banking regulations
• Proficient with Microsoft Office Suite, Outlook and using the Internet
• Highly proficient with credit union software programs
• Excellent communication and interpersonal skills
• Excellent customer service skills
• Ability to remain professional and act as a role model for others
• Ability to work with minimal supervision and exercise judgement
• Intermediate to advanced knowledge of Sales techniques
• Ability to coach and train others
• Available to travel to other branches when required
• Minimum of 2 years’ experience in financial services with a strong background in lending, sales, and member service.
• Previous leadership or supervisory experience required, preferably in a credit union or banking environment.
• Strong knowledge of consumer lending, regulatory requirements and loan processing.
• Proven ability to drive sales while maintaining exceptional member service standards and operational efficiencies.
• Excellent leadership and team building skills, with experience in coaching.
• Strong problem solving and decision-making abilities to address member concerns and operational challenges effectively.
• Knowledge of credit union products, services and compliance regulations.
• DNA core system experience is a plus but not required

Salary: The base pay for this position is $22.50/hr. A $.50 premium may be added if the applicant is able to demonstrate a proficiency in both EnglishSpanish (oralwritten) or $1 if the applicant demonstrates a long-term willingness to work at multiple branch locations as assigned by manager, based on business need.

We offer a range of benefits and perks based on eligibility. These benefits include:

• Health, Dental, and Vision Insurance
• Company Paid Short Term (STD)Long Term Disability (LTD)
• Company Paid Employee Basic Term Life Insurance
• Voluntary Term Life Insurance for SpouseChild(ren)
• Critical Illness, Accident, and Hospital Indemnity Insurance
• Health Care Flexible Spending Account (FSA)/ Health Savings Account (HAS): Pre-taxed funds available to pay for some health-related expenses
• Tuition Reimbursement
• Employee Discount on Loans, Travel, Tickets, and More!
• 401k Match of up to 5% + A Free Annual Retirement Planning Session
• 11 Paid Company Holidays
• Up to 8 paid hours for community volunteerism
• Full time employees accrue 40 hours of sick, 10 days of PTO,1 personal holiday annually. PTO increases to 15 days after the 1st completed year!

Physical Requirements:

The physical demands require a person to be able to stand for a period of up to eight (8) hours per day and lift items estimated in weight of 5-10lbs or more and perform repetitive hand movements on a keyboard

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of First Harvest Credit Union.