Information Technology Specialist

The Information Technology Specialist is responsible for supporting, maintaining, securing, and continuously improving the company’s technology environment. This role combines hands-on employee support with ownership of infrastructure, networks, cloud systems, business applications, cybersecurity, and technology vendors.

The right person will not simply respond when something breaks; they will anticipate needs, identify weaknesses, solve root causes, and help build scalable systems that support the future of the organization.

IT Infrastructure & Systems Administration

• Maintain, monitor, troubleshoot, and optimize company servers, networks, workstations, wireless systems, printers, telecommunications, and peripheral equipment.

• Support both cloud-based and on-premises technology environments and proactively monitor system health, performance, capacity, and reliability.

• Identify infrastructure weaknesses and recommend improvements that increase reliability, security, efficiency, and scalability.

• Manage hardware installations, upgrades, replacements, configurations, and technology lifecycle planning.

• Maintain accurate documentation of network configurations, hardware, software, system access, licenses, and IT assets.

• Support disaster recovery, business continuity, system backups, restoration procedures, and recovery testing.

Employee & Technical Support

• Serve as a primary technical resource for employees experiencing hardware, software, network, application, or connectivity issues.

• Diagnose and resolve technical issues efficiently while providing a high level of internal customer service.

• Support employee onboarding and offboarding, including workstation setup, credentials, software access, permissions, and equipment.

• Develop consistent IT procedures, user documentation, and training materials that reduce repeat issues and improve employee self-sufficiency.

• Educate employees on technology best practices, cybersecurity awareness, phishing risks, and appropriate system usage.

Business Systems & Application Support

• Support the administration, troubleshooting, and optimization of critical business applications and enterprise systems.

• Partner with Finance, Operations, Sales, Purchasing, Customer Service, Warehouse Operations, and leadership to understand technology needs and identify opportunities for automation and process improvement.

• Assist with ERP system administration and integrations, including Acumatica and related business applications.

• Support integrations between ERP, CRM, e-commerce, reporting, shipping, customer portals, payment systems, and other third-party applications.

• Work with internal teams and outside vendors to troubleshoot system, data, and integration issues and ensure information moves accurately between systems.

• Participate in system implementations, upgrades, migrations, testing, deployment, user acceptance testing, and post-launch support.

Network & Cybersecurity

• Maintain secure and reliable network infrastructure, including firewalls, switches, routers, VPNs, wireless networks, and remote-access solutions.

• Monitor cybersecurity risks and help implement safeguards that protect company systems, users, customer information, and business data.

• Maintain user permissions and role-based access while following the principle of least privilege.

• Support multi-factor authentication, endpoint security, antivirus/EDR solutions, email security, password policies, patching, and other cybersecurity controls.

• Monitor and respond to suspicious activity, security alerts, phishing attempts, vulnerabilities, and potential technology threats.

• Help develop and maintain IT security policies, incident response procedures, backup standards, and recovery plans.

Microsoft & Cloud Environment

• Administer and support Microsoft 365, Outlook, Teams, SharePoint, OneDrive, and related applications.

• Manage users, licenses, permissions, distribution groups, shared mailboxes, and system access.

• Support identity and access management, including Active Directory and/or Microsoft Entra ID environments.

• Assist with cloud storage, collaboration tools, backups, security configurations, and adoption of new Microsoft capabilities.

Vendor & Technology Management

• Serve as a knowledgeable internal point of contact for third-party IT providers, software vendors, telecommunications providers, and technology partners.

• Coordinate troubleshooting, escalations, implementations, and service issues with outside vendors while maintaining internal ownership through resolution.

• Assist management with evaluating new technology, software solutions, contracts, licensing, and service providers based on cost, risk, functionality, and business value.

• Maintain awareness of technology trends and recommend solutions that improve productivity, reduce risk, strengthen controls, or lower operating costs.

Continuous Improvement & Business Partnership

This role is expected to take a proactive approach to technology - not simply respond when something breaks. The successful candidate will:

• Identify recurring problems and develop long-term solutions rather than temporary fixes.

• Look for opportunities to automate manual processes and reduce duplicate or unnecessary work.

• Evaluate existing technology and challenge inefficient, outdated, or unsupported practices.

• Recommend technology improvements based on business needs, cost, security risk, scalability, and return on investment.

• Help create technology standards, documentation, and processes that can scale as the organization grows.

• Understand how technology impacts Finance, Operations, Sales, Purchasing, Customer Service, Warehouse Operations, and the customer experience.

• Minimum of 5 years of progressive Information Technology experience in a professional business environment.

• Degree, diploma, or formal education in Information Technology, Computer Science, Information Systems, Cybersecurity, Network Administration, or a related field.

• Strong experience supporting Windows-based business environments and Microsoft 365 applications.

• Working knowledge of networking, hardware, workstations, servers, security, cloud technologies, and user administration.

• Strong troubleshooting skills with the ability to independently investigate, prioritize, and resolve complex technical issues.

• Experience supporting business software, enterprise applications, and cross-functional users.

• Understanding of cybersecurity practices, user access controls, backups, endpoint protection, patching, and system security.

• Ability to manage multiple priorities in a fast-paced business environment and follow issues through to completion.

• Strong written and verbal communication skills with the ability to explain technical concepts to non-technical users and leadership.

• Strong documentation, organization, accountability, and follow-through.

Nice to Have

• Experience supporting Acumatica ERP or another ERP/business management platform.

• Experience with ERP integrations, APIs, CRM systems, e-commerce platforms, customer portals, or business intelligence/reporting tools.

• Experience with Microsoft Entra ID, Active Directory, SharePoint, Teams, OneDrive, and Microsoft security tools.

• Experience supporting multiple locations, distribution operations, warehouses, or inventory-driven businesses.

• Experience managing relationships with third-party IT providers and software vendors.

• Cybersecurity, Microsoft, networking, or other relevant IT certifications are a plus.

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance