ServiceNow (SNOW) Test Engineer - TS/SCI CI Poly

Testing & Validation

• Conduct comprehensive testing of SNOW applications and workflows to identify, document, and escalate bugs and issues across all modules and functionalities.
• Develop and execute automated testing scripts, minimizing manual testing cycles and ensuring consistent system performance.
• Validate SNOW design and development solutions, ensuring workflows meet requirements and align with best practices.

Process Improvement & Quality Assurance

• Define, refine, and implement testing procedures and methodologies to optimize reliability and functionality of workflows.
• Collaborate closely with developers and stakeholders to confirm issue resolution and retest systems to ensure fixes are effective.
• Track and report test results, providing metrics and insights to leadership to guide platform improvements.

Collaboration Across Teams

• Work with multiple contractor teams to ensure seamless testing integration for interconnected systems and workflows.
• Participate in technical reviews, design workshops, and status meetings to align testing efforts with program objectives.
• Build strong relationships with cross-functional teams, administrators, and leadership to ensure transparent communication and efficient testing processes.

The SNOW Test Engineer will play a pivotal role in validating mission-critical systems, developing automated tests, and ensuring the integrity and performance of the SNOW platform. This position requires hands-on technical proficiency, exceptional attention to detail, and the ability to collaborate effectively with cross-functional teams., * Active TS/SCI clearance with CI Polygraph (required).

• Minimum of 13 years of professional experience, with demonstrated expertise in testing SNOW applications and workflows.
• Hands-on experience with automated testing tools and methodologies, particularly for ServiceNow platforms.
• Exceptional problem-solving skills and attention to detail in identifying, documenting, and tracking software defects.
• Strong interpersonal skills and ability to collaborate across multiple teams and contractors.
• Effective communicator capable of explaining complex testing procedures and results to leadership and non-technical stakeholders.

Education / Relevant Experience

• Associate Degree + 10 years of relevant experience
• Bachelor’s Degree + 8 years of relevant experience
• Master’s Degree + 6 years of relevant experience
• PhD + 4 years of relevant experience, * Familiarity with Intelligence Community (IC) environments, including mission-critical workflows and IT systems.
• Strong understanding of SNOW modules, workflow automation, and integration best practices.
• Experience with testing management tools such as Automated Test Framework or equivalent automated SNOW testing tools.
• Relevant certifications, e.g., Certified Application Specialist (SNOW) or ISTQB Foundation Level Certification in Software Testing.