Organizational Change Management (OCM) & Adoption Lead

We are seeking an experienced Organizational Change Management (OCM) & Adoption Lead - AI/Agentic to lead organizational change, communications, training, and engagement activities that support Network AI and Agentic Transformation within Network Services. The role will coordinate delivery across multiple stakeholder groups, manage risks and dependencies, and provide end-to-end visibility into change and adoption outcomes within the Engagement & Transition pillar., * Plan, coordinate, and drive delivery of organizational change and adoption initiatives across Network Services.

• Translate transformation objectives into structured plans, communications, training, and stakeholder engagement routines.
• Develop and curate communication materials, learning content, enablement artifacts, and awareness campaigns.
• Coordinate engagement routines, learning sessions, and Communities of Practice to promote consistency and reuse.
• Manage risks, dependencies, milestones, and execution issues across change workstreams.
• Ensure alignment to standards and delivery plans while maintaining traceability and governance expectations.
• Provide end-to-end visibility into readiness, communication quality, engagement effectiveness, and adoption progress.
• Facilitate sync points across central teams, change champions, and leadership representatives.
• Drive consistent communication and information cascade across a federated operating model.
• Organize and maintain structured plans, status reporting, action tracking, and execution visibility.

• Strong experience coordinating delivery of organizational change, communications, training, or adoption initiatives across multiple teams.
• Ability to translate transformation goals into communication deliverables, training activities, and stakeholder engagement routines.
• Experience creating templates, enablement artifacts, and learning sessions supporting change adoption.
• Strong stakeholder coordination across central teams, business leaders, technology stakeholders, and change representatives.
• Experience managing delivery risks, dependencies, milestones, and issues for change-related workstreams.
• Ability to execute communication cascades within federated operating models with multiple organizations.
• Adoption planning, readiness tracking, and accountability mechanisms tied to implementation outcomes.
• Strong written and verbal communication skills with tailored messaging for leadership and operational audiences.
• Facilitation of working sessions, stakeholder meetings, review cadences, and engagement forums that improve alignment.
• Proven organization of plans, status reporting, and action tracking across concurrent deliverables.
• Experience supporting Communities of Practice, learning forums, or engagement channels for consistency and shared understanding.
• Understanding of change adoption concepts including readiness, engagement, communication planning, reinforcement, and measurable uptake.
• Ability to operate in a fast-paced environment with evolving priorities and cross-functional dependencies.
• Strong organizational skills, attention to detail, and follow-through for accountable execution.
• Experience in regulated or structured enterprise environments with controlled execution and governance.
• Agile tools proficiency, including Jira.

Preferred Skills:

• Experience with network services transformations involving AI or agentic capabilities.
• Background in large-scale enterprise change management within hybrid on-site models.

• Competitive compensation and benefits.
• Opportunities for growth with global clients.
• A supportive, inclusive culture that values innovation and people.
• Exposure to cutting-edge technologies and projects.

Additional Details

• Hybrid schedule with on-site presence 3 days per week.
• Hours per Day: 8. Labor Type: Technical.
• Maximum submissions per supplier: 6.

BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity.