INFORMATION TECHNOLOGY SPECIALIST II

The incumbent works under the general direction of the Information Technology Manager I and supports the California Department of Public Health’s mission by delivering advanced technical expertise in virtual desktop infrastructure, cloud platforms, and laboratory application hosting. In this role, the Information Technology Specialist II (ITS II) independently performs expert-level engineering, configuration, and lifecycle support for laboratory applications deployed in CDPH’s virtual, on-premises, and cloud environments. Responsibilities include developing secure virtual desktop templates, administering identity and access management controls, monitoring and optimizing systems, producing technical documentation, coordinating SCCM/MECM deployment workflows, and mentoring technical staff. The position also collaborates closely with laboratory programs, IT teams, and external partners to integrate modern technologies, enhance security, and ensure reliable and efficient laboratory system operations aligned with CDPH’s modernization strategies, and leverage AI tools including GenAI, AI, Machine Learning, and automation applications and services supplied by the Department to streamline the complete IT project management lifecycle. The ITS II performs duties in the System Engineering, IT Project Management, and Client Services domains. Travel, up to 20%, to remote CDPH program laboratories and specialized laboratory sites may be required, including occasional overnight stays., The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is required and must be included.
• Statement of Qualifications - Please see Statement of Qualifications instructions below at end of posting. Any applications received that do not provide a written response to the SOQ may be rejected.

Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting., Please include experience in: (1) administering complex enterprise systems in virtualized environments and Azure cloud services environment using tools such as Microsoft PowerShell scripting, (2) implementing SCCM/MECM packaging, compliance baselines, and patching, (3) managing server infrastructure, VM lifecycles, configuration management, or high-availability workloads, (4) investigating security events, reviewing audit logs or respond to incidents, (5) administering all functions of Active Directory, and (6) leading or coordinating IT projects involving multiple teams or vendors. PLEASE NOTE: Resumes, letters, Supplemental Questionnaire, transcripts, degrees, your state application, cover letters and other materials will not take the place of the Statement of Qualifications. Simply copying and pasting your resume will also not be accepted. Applications received without an SOQ will be rejected.

Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s)., In addition to evaluating each candidate’s relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Demonstrated expertise in server infrastructure and cloud platforms (Azure and hybrid) supporting laboratory workloads.
• Hands-on experience administering virtual desktop environments (VDI/Cloud PC), including building secure templates and automation scripts for streamlined deployment.
• Proven competency with SCCM/MECM packaging, deployment, compliance baselines, patching, and troubleshooting.
• Strong knowledge of endpoint configuration and management tools (e.g., MECM, Intune) for desktop modernization and remote-access workflows.
• Ability to design, review, and evaluate software architectures for technical and operational feasibility in lab and remote environments.
• Experience leading VM lifecycle management, configuration management, and release processes to maintain uptime, performance, and security.
• Proficiency with identity and access management (IAM)-Azure AD/Microsoft Entra ID, conditional access, privileged access enforcement, and role-based access control (RBAC).
• Effective communication skills, both verbal and written.
• Ability to develop and maintain effective and cooperative working relationships across all levels of government.
• Ability to collaborate effectively with a variety of stakeholders.
• Ability to work independently with little or no guidance.
• Ability to lead a team to complete projects.
• Ability to plan and work under pressure to meet work demands.
• Ability to adapt to changing priorities.

At the California Department of Public Health (CDPH), equity, diversity, and inclusion are at the core of our mission to advance the health and well-being of California’s diverse people and communities. We are genuinely and strongly committed to cultivating and preserving a culture of inclusion and connectedness where we can grow and learn together with a diverse team of employees. In recruiting for team members, we welcome the unique contributions that you can bring to us and the work we do.

The California Department of Public Health (CDPH) protect the public’s health and supports creation of positive health outcomes for individuals, families and communities in collaboration with local health departments and state, federal and private partners.

This position provides information technology support for programs and their laboratories on CDPH’s Richmond Laboratory Campus, a 29-acre site in Richmond, California. Parking and a BART shuttle service is provided.

“The salary information listed on this advertisement may not reflect recent salary increases from salary adjustments or changes in the fiscal year.” “*CDPH is an E-Verify employer.” Department Website: https://www.cdph.ca.gov, Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareers Account at www.CalCareers.ca.gov. Submitting an electronic application through your CalCareers account is strongly recommended since electronic applications will be received/processed faster than other methods of filing. Please submit only one application.