entry-level Help Desk / NOC Support Analyst

• Serve as a point of contact for employees contacting the help desk via phone, email, or ticketing system.
• Troubleshoot and resolve Tier 1 hardware, software, network connectivity, and account access issues, escalating to Tier 2/3 as needed.
• Log, categorize, and prioritize all incoming requests and incidents accurately in the IT service management (ITSM) ticketing system (ServiceNow, Ivanti, and ConnectWise).
• Provide basic support for common business applications, VPN access, password resets, and account provisioning/deprovisioning.
• Follow documented runbooks and knowledge base articles to resolve common issues and flag gaps in documentation for improvement.
• Communicate clearly and professionally with end users, setting expectations on ticket status and resolution timelines.

NOC Monitoring & Incident Response

• Monitor network, server, and application health dashboards for alerts, outages, or performance anomalies throughout the shift.
• Perform initial triage on system alerts, determining severity and following escalation procedures for critical issues.
• Open, update, and track incident tickets for infrastructure issues from detection through handoff or resolution.
• Escalate major incidents to on-call engineers or leadership according to defined escalation paths and severity guidelines.
• Assist with shift-change handoff notes, documenting open issues, ongoing monitoring items, and action items for the next shift.
• Support scheduled maintenance windows and change activities occurring during your shift, following change management procedures., Remote or Hybrid 74K-100K Annually Senior level 74K-100K Annually Senior level Cloud * Fintech * Software * Business Intelligence * Consulting * Financial Services Manage day-to-day financial reporting and month-end close for nonprofit clients, review general ledgers and balance sheets, prepare monthly reporting packages and KPIs, maintain client procedures, oversee work papers, coordinate project tasks, and assist in estimating and managing accountants’ assignments and best practices development. Top Skills: Accounting SoftwareMicrosoft Office Suite Wipfli

Assistant Controller

3 Minutes Ago Remote or Hybrid 73K-98K Annually Senior level 73K-98K Annually Senior level Cloud * Fintech * Software * Business Intelligence * Consulting * Financial Services Manage financial reporting, complex general ledgers, account classifications, balance sheet reviews, month-end close, reporting packages, work papers, and client procedures for nonprofit organizations. Coordinate client workflows, support staffing and budgeting, collaborate across teams, develop best practices, and ensure accurate federal grant processing and reporting. Top Skills: Accounting SoftwareMicrosoft Office Suite Wipfli

Assistant Controller

3 Minutes Ago Remote or Hybrid 77K-104K Annually Senior level 77K-104K Annually Senior level Cloud * Fintech * Software * Business Intelligence * Consulting * Financial Services Manage day-to-day financial reporting and general ledger accuracy for nonprofit clients, lead month-end close, prepare monthly reporting packages and KPIs, oversee account classifications and balance sheet reviews, maintain client procedure manuals, coordinate project tasks, supervise and estimate accountants’ work, and support development of best practices and cross-team collaboration. Requires nonprofit grant reporting expertise. Top Skills: Accounting SoftwareMicrosoft Office Suite

What you need to know about the Colorado Tech Scene

With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.

Key Facts About Colorado Tech

• Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
• Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
• Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
• Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
• Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
• Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute

Provides Tier 1 help desk support and NOC monitoring in a remote IT operations environment. Responsibilities include troubleshooting hardware, software, network, VPN, and account-access issues; managing ITSM tickets; monitoring infrastructure dashboards; triaging alerts; documenting incidents; escalating issues; supporting maintenance windows; and conducting shift handoffs. The role requires basic networking and Windows knowledge, strong communication, documentation skills, and the ability to work independently., * 0-2 years of experience in a help desk, technical support, or IT operations environment (internships and coursework count).

• Basic understanding of networking concepts (IP addressing, DNS, DHCP, VPN) and common operating systems (Windows).
• Familiarity with, or ability to quickly learn, ITSM ticketing platforms such as ServiceNow, Ivanti, and ConnectWise.
• Comfortable working independently in a remote setting with minimal direct supervision, while knowing when to escalate.
• Strong written and verbal communication skills, with the ability to explain technical issues to non-technical users.
• Detail-oriented with solid documentation habits and the ability to follow structured procedures under time pressure.
• Reliable home internet connection and a dedicated, distraction-free workspace suitable for a remote support role.

Desired Skills

• Familiarity with monitoring/alerting tools (e.g., SolarWinds, Datadog, Broadcom).
• ITIL Foundation certification or CompTIA A+ / Network+ (or actively pursuing).
• Prior exposure to a 24x7 operations, help desk, or call center environment., * High school diploma or equivalent required; Associate’s degree or coursework in IT, Computer Science, or a related field is a plus.

GuideIT is a US based technology services company focused on providing value to its customers through technology alignment and optimization. We’re looking for an entry-level Help Desk / NOC Support Analyst to join our IT Operations team in a remote,role. This position blends traditional end-user help desk support with Network Operations Center (NOC) monitoring duties. You’ll be a key point of contact for employees needing technical assistance, while also actively monitoring infrastructure health, responding to alerts, and escalating incidents according to established procedures. This is a great opportunity for someone early in their IT career who wants hands-on exposure to both end-user support and enterprise network/systems monitoring., More about GuideIT Headquartered in Plano, Texas, our services and solutions are designed to align technology with business outcomes, maximize value through cost management, and allow rapid, proactive response to change. At GuideIT, we are looking for candidates that have a high level of integrity and thrive in a team environment centered on mutual trust and respect. Our team members are results oriented and highly adaptable. In addition to a dynamic environment, GuideIT offers competitive pay, performance-based bonuses, 401K, health, dental and vision insurance coverage, paid holidays and paid time off. GuideIT is committed to Equal Employment Opportunity. It is the policy of GuideIT to encourage and support equal employment opportunity for all Team Members and applicants for employment without regard to sex, race, color, ancestry, religious creed, national origin, pregnancy, physical disability, mental disability, medical condition, age, marital status, political affiliation, sexual orientation, disabled veteran, or Vietnam era veteran status.