IT Support Coordinator

• Provide technical support to office employees by diagnosing and resolving hardware and software issues.
• Configure, troubleshoot, and maintain Windows 365 systems and related applications.
• Assist with basic SharePoint and Power Automate troubleshooting, development, and support.
• Perform hardware inspections, diagnostics, upgrades, and minor repairs.
• Identify and resolve network connectivity issues affecting office devices and users.
• Work closely with HR and recruitment teams to support their technology requirements.
• Handle routine IT tasks, including user account management, software installations, system updates, and backups.
• Use basic web development skills to update internal websites and troubleshoot related issues.
• Maintain clear documentation of technical problems, resolutions, system changes, and updates.
• Keep up with new technologies and recommend ways to improve existing IT processes.
• Prepare a daily summary outlining tasks completed, accomplishments, and pending work.

We are looking for a motivated and detail-oriented IT Support Coordinator/Intern to help maintain our office technology and provide technical assistance to employees. This position offers an excellent opportunity to develop practical IT skills through hands-on experience with troubleshooting, system maintenance, and technical support in a professional office environment., * Experience or knowledge in desktop support, hardware troubleshooting, and software maintenance.

• Ability to configure laptops, upgrade memory, replace batteries, and install or uninstall software.
• Strong familiarity with Microsoft Windows, Microsoft Office, Outlook, and Microsoft 365.
• Basic knowledge of QR codes (Quick Response codes) and their applications.
• Understanding of APIs (Application Programming Interfaces) and their basic functions.
• Knowledge of Ethernet cabling, including color codes, cable crimping, wire arrangements, and RJ45 connectors.
• Familiarity with web development tools, programming languages, and basic website maintenance.
• Strong analytical, troubleshooting, and problem-solving abilities.
• Effective written and verbal communication skills.
• Ability to work both independently and collaboratively with team members.
• Good organizational skills and attention to detail.Preferred Skills
• Experience with IT ticketing systems or IT service management platforms.
• Basic knowledge of scripting and automation tools such as PowerShell or Python.
• Understanding of IT security practices and general technology best practices., * Mandatory drug test and background check. We also test for substances that are legal under the state law but prohibited by company policy like Marijuana. Do you agree?
• Do you have any experience in Laptop configuration and hardware repairs?required.
• What experience do you have with Microsoft 365, Microsoft Office, and Outlook?

• Do you have any experience in SharePoint?

• Do you have any experience in Power automate/Power apps?

• Employee discount
• Flexible schedule
• Health insurance
• Referral program