Desktop Support Technician

• Support deployment, setup, configuration, and quality assurance for desktop refresh projects.
• Configure and distribute desktops, laptops, monitors, and peripheral devices.
• Manage incoming and outgoing inventory of IT equipment.
• Perform imaging and reimaging of Windows desktops and laptops.
• Conduct break-fix troubleshooting and quality assurance checks.
• Install applications locally and via Microsoft SCCM.
• Update and maintain asset records within ServiceNow Asset Management.
• Analyze inventory and asset data for accuracy and compliance.
• Assist with project documentation, status reporting, scheduling, and timelines.
• Coordinate logistics with department stakeholders and service desk teams.
• Process equipment recycling requests and manage hardware lifecycle activities.
• Provide technical support for hardware, software, network access, printers, and related technologies.
• Track, document, and resolve support tickets through enterprise ticketing systems.
• Escalate recurring issues and identify trends for management review.
• Communicate technical information to end users in a clear and professional manner.

• Laptop/Desktop Imaging and Reimaging
• Windows 10 and Windows 11 Support
• Active Directory Administration
• ServiceNow (SNOW) / Asset Management
• Microsoft SCCM
• Inventory Management & Asset Tracking
• Break-Fix Troubleshooting
• Hardware Configuration & Deployment
• IMAC (Install, Move, Add, Change) Activities
• Service Desk & Ticketing Systems
• Printer and Network Setup Support
• Vendor Coordination and Service Requests
• Customer Service & End User Support
• Documentation and Reporting

Required Experience

• Experience with Active Directory, including adding, moving, and modifying objects.
• Hands-on experience with IMAC activities in a Windows environment.
• Strong understanding of PC hardware and device configurations.
• Experience with ServiceNow and Asset Management processes.
• Knowledge of Configuration Management and inventory controls.
• Experience in warehousing/distribution inventory environments preferred.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience working with enterprise-level service desk ticketing systems.
• Ability to train and support end users on basic computer operations.
• Self-motivated with a positive, team-oriented attitude.

Education

• High School Diploma or equivalent required.

Long-term contract opportunity Consistent day-shift schedule Hands-on desktop support and deployment experience Opportunity to work on a large enterprise IT refresh project Competitive hourly pay