Desktop Technician

Pomeroy Assoc., L.P.

Greenville, SC, United States

28 days ago

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Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Compensation

$52,000.0

Working hours

Regular working hours

Languages

English

Job source

www.indeed.com

Tech stack

Software Applications Microsoft Outlook Virtual Private Networks (VPN) Microsoft Office Networking Basics Skype for Business Software Deployment Software Engineering TCP/IP Wide Area Networks Tablet Computers Peripherals

+4 more

Microsoft Onedrive Wireless Technologies Laptops Windows Client

Job description

Provide on-site field support to customers including installation, servicing and repairing systems and equipment.

Requirements

Troubleshoot known and unknown hardware issues related to corporate-issued or provided desktop, laptops, mobile devices (phone & tablets), peripherals, and associated accessories.
Troubleshoot known and unknown software issues related to Windows 10/11, Microsoft Office 365, Outlook, Skype for Business, OneDrive and other corporate deployed desktop applications.
Troubleshoot Microsoft patches, corporate software deployments, group policies,
Build and reimage a corporate-issued PC including performing any necessary upgrades required to solve the end-user productivity issue. Hardware replacement will occur after diagnostics are run to confirm HW repair, replacement, or upgrade.
Troubleshooting of LAN/WAN issues impacting employee productivity in their computers. This will involve a demonstrated understanding of networking basics, TCP/IP, VPN, secure access methodologies, and wireless technologies.
Perform IMACD activities within SLA’s - PC and peripheral add move change
Provide excellent verbal and written communication to end-users regarding their productivity issues. This communication also needs to be provided to IT and in English (Mandatory). Local language verbal and written skills will be considered a secondary requirement if required due to corporate policy.
Must demonstrate the ability to interact with end-users of all levels using a variety of active listening and empathetic listening skills. Proven ability to communicate highly technical information to both technical and non-technical end-users both verbally as well as written.
Documents solutions and incident resolution case notes in English in assigned reporting systems
Performs inventory management.

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