Desktop Support Technician

Pomeroy Assoc., L.P.

Palo Alto, CA, United States

24 days ago

Apply on www.indeed.com

Prepare application

Role details

Contract type

Temporary to permanent

Employment type

Full-time (> 32 hours)

Compensation

$54,080.0 - $60,320.0

Working hours

Regular working hours

Job source

www.indeed.com

Tech stack

Microsoft Windows Microsoft Azure Cloud Computing Virtual Private Networks (VPN) System Center Configuration Manager Software Engineering Computer Equipment Information Technology User Accounts

Job description

We are seeking an experienced Desktop Support Technician to provide hands-on, onsite IT support in Palo Alto, CA. This is a 3+ month contract with a strong possibility of extension for candidates who perform well. You will join a larger onsite technical support team and provide direct support to end users, troubleshoot hardware and software issues, and assist with the installation, maintenance, and repair of IT equipment.

Desktop Support Technician Responsibilities

Provide onsite desktop and field support to end users and customers
Install, configure, service, repair, upgrade, and maintain computer systems and related equipment
Troubleshoot and resolve hardware, software, operating system, and connectivity issues
Support users with Windows 10 and Windows 11 environments
Troubleshoot user accounts and access-related issues
Provide support for Microsoft 365, VPN, Azure, and other enterprise technologies
Utilize SCCM for endpoint management and support activities
Investigate and assist with complex installation, maintenance, and technical support issues
Verify system functionality and operational quality following installations, repairs, and upgrades
Escalate issues to the appropriate internal teams or service areas for additional troubleshooting and resolution
Act as a technical liaison between customers and internal support teams
Educate users on the proper operation and maintenance of systems and equipment
Analyze recurring technical issues and assist with reporting on system problem trends

Requirements

Previous experience in Desktop Support, IT Support, Help Desk, Field Support, or a similar technical support role
Strong troubleshooting experience with computer hardware and software
Hands-on experience supporting Windows 10 and Windows 11
Experience with Microsoft 365
Familiarity with SCCM
Experience troubleshooting VPN connectivity
Basic understanding of Azure and cloud-based user support
Experience troubleshooting user accounts and access issues
Strong customer service and communication skills
Ability to work independently while collaborating with a larger onsite IT support team
Must be able to pass a background check and drug screen