Role details

Contract type

Permanent contract

Employment type

Full-time (> 32 hours)

Experience level

Expert

Experience required

8 years minimum

Working hours

Regular working hours

Job source

www.indeed.com

Tech stack

Artificial Intelligence Software Bug Management Disaster Recovery Failover Performance Tuning Regression Testing Software Deployment Systems Integration Test Management Cloud Platform System Performance Testing Integration Tests

Job description

• Develop and execute the overall Test Management Plan.
• Lead all phases of testing, including:
• Functional
• Integration
• Regression
• End-to-End (E2E)
• Security
• Performance
• Load and Stress Testing
• Coordinate Government UAT, defect tracking, and resolution.
• Validate system components including:
• Voice and chat channels
• AI capabilities
• System integrations
• Workflows and business processes
• Infrastructure and security controls
• Conduct Operational Readiness Reviews (ORRs).
• Support soft launches, production cutovers, and go-live events.
• Test and validate:
• Capacity and scalability
• Failover and disaster recovery
• Staffing models
• Security controls
• AI performance
• Call/chat routing
• Escalation processes
• Analyze Dress Rehearsal outcomes and update production playbooks and readiness criteria.

Requirements

• 8+ years of testing, quality assurance, or operational readiness experience in large enterprise or federal environments.
• Strong background in:
• UAT
• Integration testing
• Regression testing
• Load/stress testing
• Performance testing
• Defect management
• Experience supporting highly available cloud-based platforms and contact center solutions.
• Proven experience leading Operational Readiness Reviews (ORRs) and production deployments.
• Federal government systems experience preferred., A senior Test Manager, QA Manager, Operational Readiness Manager, or Program Validation Lead with strong experience in large-scale cloud/contact center implementations, government stakeholder coordination, production readiness assessments, and mission-critical go-live events. This person should be highly organized, process-driven, and capable of managing testing across multiple integrated systems and vendors.

Apply for this position

This job is hosted externally. Click below to view the full posting and apply.

Apply on www.indeed.com

Prepare application

• Draft this with your agent
• Open in Claude
• Open in ChatGPT
• Copy prompt