Software Support Specialist

Abacus Pharmacy Systems is listed as the employer for this Software Support Specialist position. This suggested job description is designed for a support professional who can help users troubleshoot software issues, resolve application errors, and improve their experience with business software.

The Software Support Specialist will respond to customer inquiries, investigate technical problems, document resolutions, and work with development or technical teams to address more complex issues. If the role involves pharmacy management software, the specialist may also assist users with application workflows, system configuration, and software-related questions. The employer’s actual products and responsibilities should be confirmed before publication.

Responsibilities

• Provide technical support for software applications and assist users with reported problems.
• Investigate application errors, login difficulties, configuration issues, and unexpected system behavior.
• Respond to support requests through phone, email, remote sessions, or a ticketing system.
• Guide users through software features, settings, and common troubleshooting procedures.
• Document issues, diagnostic steps, resolutions, and follow-up actions accurately.
• Reproduce reported software problems and gather information for further investigation.
• Escalate complex defects to software developers or senior technical staff.
• Assist with application installation, configuration, updates, and routine maintenance.
• Help users understand system workflows and follow appropriate software procedures.
• Identify recurring issues and recommend improvements to support documentation.
• Protect customer information and follow applicable company security and privacy procedures.
• Collaborate with internal teams to improve application reliability and customer satisfaction.

• Experience in software support, technical support, help desk services, or a related role.
• Familiarity with Windows operating systems and common business applications.
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to explain technical concepts clearly to nontechnical users.
• Effective written and verbal communication skills.
• Ability to manage multiple support requests and prioritize urgent issues.
• Accurate documentation and attention to detail.
• Willingness to learn new applications, workflows, and technical procedures.

Preferred Skills

• Experience supporting business, healthcare, pharmacy, or point-of-sale software.
• Basic knowledge of databases and SQL queries.
• Familiarity with remote-support tools and ticketing platforms.
• Understanding of application testing, software updates, and defect reporting.
• Knowledge of network connectivity, user permissions, and software configuration.
• Familiarity with data privacy and secure handling of customer information.
• Relevant training or certifications in IT support or software applications.

Potential benefits may include health insurance, paid time off, retirement savings options, technical training, and professional development opportunities. Actual benefits and eligibility must be confirmed by the employer.

Pay: $52,000.00 - $75,000.00 per year

Benefits:

• Dental insurance
• Flexible schedule
• Relocation assistance

Abacus Pharmacy Systems is the company name provided for this draft. Its current business operations, specific pharmacy software products, and Miami-area presence have not been independently verified. Confirm these details with an authorized company source before describing its products or services in a published job advertisement.