Application Support Specialist

BAP Software LLC is seeking a detail-oriented Application Support Specialist to provide technical assistance, troubleshoot application issues, and help maintain reliable software operations. The successful candidate will work with users and technical teams to resolve problems, improve application performance, and ensure a positive user experience., * Provide technical support for business applications and software systems.

• Diagnose, troubleshoot, and resolve application errors and user-reported issues.
• Respond to support requests through email, phone, or a ticketing system.
• Document incidents, solutions, and recurring technical problems.
• Monitor application functionality and escalate complex issues to development teams.
• Assist with software updates, system testing, and application maintenance.
• Support user account setup, access permissions, and basic configuration tasks.
• Prepare user guides and provide instructions on application features.
• Identify recurring issues and recommend improvements to support processes.

• Associate’s or bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• Experience in application support, help desk support, or technical troubleshooting is preferred.
• Understanding of operating systems, software applications, and basic networking concepts.
• Familiarity with ticketing systems, databases, and SQL is an advantage.
• Strong analytical, communication, and customer service skills.
• Ability to prioritize support requests and work effectively with technical teams.

Preferred Skills

• Experience with software testing and incident management.
• Familiarity with application logs, remote support tools, and troubleshooting procedures.
• Knowledge of SQL queries and database troubleshooting.
• Ability to explain technical solutions clearly to nontechnical users.

Potential benefits may include health insurance, paid time off, retirement savings plans, and professional development opportunities, subject to employer confirmation., * Dental insurance

• Flexible schedule
• Relocation assistance
• Tuition reimbursement